Fleet After Sales Manager

2 weeks ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:

- The purpose of the role is to support the Head of Aftersales and Head of B2B Fleet, and with all aftersales fleet matters, and taking ownership of all tasks and responsibilities associated with this, through effective management of workload. To liaise with Fleet accounts to provide after sales support (commercial, customer and technical) leading to increased customer satisfaction and retention. To monitor the level of Corporate Fleet sales that are retained in the AFEMC network for service and repair and to influence decision-makers on how more units can be directed into the AFEMC service network. To develop new after sales programmes that maximize after sales profitability from fleet customers (CF & SME). To provide after sales support to Corporate Fleet Teams in pursuit of incremental vehicle sales.

**What you will do**:

- Provide regular communication with targeted fleet and leasing companies, including analysis of their SMR assumptions, to ensure optimum reflection of AFEMC SMR, and to form a working relationship that supports future loyalty e.g. newly revised SMR costs, proactive problem management, high customer satisfaction.
- Ensure timely provision, distribution and implementation of SMR data, and to provide feedback on SMR costs for BYD/Polestar vehicles in relation to competitors to ensure correct SMR data availability to fleets and to ensure AFEMC remains the leader in the leasing sector.
- Develop and operate a Corporate Customer Satisfaction Survey in conjunction with Customer Service to monitor the level of after sales service delivered by AFEMC and the retail network across all relevant fleets.
- Liaison with and support for Corporate Fleet and SME Fleet teams to support after sales issues
- Development of Service Plans for Fleet customers and the sale of those plans to SME and CF customers
- Facilitate training for corporate/fleet customers on new energy vehicles, BYD/Polestar product ranges, and advise optimum methods of servicing vehicles, (e.g. if special expertise, tools, training etc. are required) to emphasize retention of vehicle resale value, reinforce the value of AFEMC’s workshops and expertise, and enhance brand commitment and understanding of technological requirements.
- Identify any workshop that is failing to deliver satisfactory levels of service to the supported fleets and to provide regular feedback to the relevant areas / individuals and agree corrective actions to ensure optimum support for fleet customers.
- Develop new after sales programs from ideas within the UAE or worldwide that would be of benefit to AFEMC and the supported fleets and provide a cost benefit analysis of any such initiative together with recommendations to ensure AFEMC retains leadership in this channel.
- Discuss service actions / vehicle recall notifications with fleets and leasing companies as required to ensure improved responsiveness to customer and increased customer satisfaction, with potential for increased end user data capture.
- In the event of vehicle breakdown/repair, facilitate support to ensure vehicles are returned to active service as quickly as possible by liaising with relevant AFEMC functions to improve customer satisfaction.

**Required Skills to be successful**:
1. Electric Vehicle Aftersales experience.
2. Aftersales Business experience.
3. Relationship and account management.
4. Experience with managing large fleet customers.

**About the Team**:

- Reporting to the Head of Aftersales and Head of B2B Fleet and will work closely with aftersales team, fleet team and the broader internal and external stakeholders.

**What equips you for the role**:

- Bachelors Degree.
- 8 years’ experience in Aftersales in the automotive industry with wide exposure to direct customer facing roles - especially involving major leasing and rental companies.
- Solid experience of influencing maintenance costs and forecast maintenance costs through a process of building effective business cases.
- Experience with business modeling tools.
- Fleet industry knowledge.
- New energy vehi

  • Uae National regional Manager Spare Parts

    2 days ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Sales Manager

    4 days ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Sales Account Manager

    10 hours ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Chartering Manager

    3 days ago

    UAE, United Arab Emirates Spinnaker Global Full time

    We are partnered with a leading provider of maritime solutions in aiding with their hire of a Chartering Manager for the company’s MCV fleet in Dubai. Minimum Requirements: - Bachelor degree in Maritime or Business Management Sciences - 3-5 years’ experience working as project cargo or industrial project chartering manager for vessel owner or freight...

  • Groups & Events Sales Manager

    7 days ago

    UAE, United Arab Emirates Holiday Inn Full time

    Holiday Inn & Suites Dubai Science Park, a newly opened hotel, is looking for a pro-active, results-driven and guest service oriented **Groups & Events Sales Manager **to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah...

  • Sales Performance Manager

    Found in: beBee S AE - 4 weeks ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Telesales Coordinator

    7 days ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Assistant Manager

    10 hours ago

    UAE, United Arab Emirates DP World Full time

    **Job Purpose** As part of its mission to be a global trade enabler, DP World seeks to offer a Trade Finance product to BCOs (Importers/Exporters) and transporters to ease their working capital crunch under the initiative called “CARGOES Finance”. To support the business development activities undertaken by the Cargoes Finance business in relation to...

  • Sales Coordinator Order Management

    10 hours ago

    UAE, United Arab Emirates MAN Energy Solutions Full time

    **What you should know about us**: MAN Energy Solutions enables it customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more...

  • Technical Planner

    6 days ago

    UAE, United Arab Emirates flydubai Full time

    Technical Planner - 23000424 - United Arab Emirates- Closing Date: Jun 10th 2023To ensure that the flydubai fleet is maintained in accordance with the approved maintenance programme as specified by mandatory requirements of the current GCAA regulations. **KEY ACCOUNTABILITIES** - Key Activities_ 1. Ensuring that the maintenance planned for the flydubai...

  • Technical Planner

    3 days ago

    UAE, United Arab Emirates flydubai Full time

    Technical Planner - 24000114 - United Arab Emirates- Closing Date: Mar 15th 2024To ensure that the flydubai fleet is maintained in accordance with the approved maintenance programme as per current GCAA regulations. **KEY ACCOUNTABILITIES** Key Activities - Ensuring that the maintenance planned for the flydubai fleet enables full aircraft availability to...

  • Driver-fleet Management

    4 days ago

    UAE, United Arab Emirates Damac Properties Full time

    KEY ACCOUNTABILITIES: - Transport clients and/or packages to and from destinations. - Maintaining the vehicle safe and clean and comfortable for all riders. - Arrive at destinations as per schedule. - Fulfill administrative needs, like office pickups. - Listen to traffic and weather reports to stay up-to-date on road conditions. - Map out driving routes...

  • Sales Associate

    7 days ago

    UAE, United Arab Emirates Rivoli Group Full time

    Displaying enthusiasm & providing superior customer service - Understanding customer needs and queries about products, prices and services - Advising customers on product ranges best suited to their needs - Achieving the sales target and focus on increasing sales by using advanced sales techniques - Focusing on up selling/cross selling - Maintaining customer...

  • Sales Manager Ps Denmark 2

    Found in: beBee S AE - 4 weeks ago

    UAE, United Arab Emirates MAN Energy Solutions Full time

    What you should know about us: MAN Energy Solutions enables it customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow\'s challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for...

  • Telesales Supervisor

    2 weeks ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Electric Vehicle Sales Executive

    7 days ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Sales Manager

    3 days ago

    UAE, United Arab Emirates Ambitions Recruitment Full time

    Ref: 530937 **SALES MANAGER**: **Business Development & Account Management**: - United Arab Emirates - Permanent / Full Time **SALES MANAGER - HAJJ & UMRAH** **MOROCCO OR ALGIERS** **BASIC AND BONUS** **Who you’ll be working for**: My customer is looking for a French and Arabic speaking (must have both) Travel Trade Sales Manager with the personal...

  • Business Support Assistant

    4 days ago

    UAE, United Arab Emirates World Food Programme Full time

    **.**: **ABOUT WFP**: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children,...

  • Finance Manager

    Found in: beBee S AE - 4 weeks ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Regional Operations Manager

    6 days ago

    UAE, United Arab Emirates Certarus Ltd. Full time

    Certarus is the North American leader in providing low carbon energy solutions through a fully integrated compressed natural gas (CNG), renewable natural gas (RNG), and hydrogen platform. The company safely delivers clean-burning fuels to remote communities and industrial customers not connected to a pipeline. By displacing more carbon-intensive fuels,...