Head of Operations, Mainstream Hotels, Mea

4 weeks ago


UAE, United Arab Emirates InterContinental Hotels Group Full time

**Role Purpose**

Responsible for leading the overall direction, operation and performance of hotels in MEA. Provide direction to principal correspondents and hotel operations, and act as a liaison with corporate operations staff to facilitate services and compliance with company strategy, brand quality and operations standards.

**Key Accountabilities**
- Provide direction to general managers in developing the annual business plans and budgets and strategies for each hotel, and guide the development of the capital expenditure plan for area of responsibility.
- Achieve the metrics established.
- Monitor the implementation of business plans through written correspondence, conference calls and personal visits to hotels in region to ensure hotel operating profits, revenues, quality and service objectives are maximized. Provide corrective guidance as needed.
- Identify and implement benchmark and best competitive practices for assigned region.
- Develop strategies to increase brand awareness by focusing on points of difference, implementation of standards, and ensuring that standards are guest driven while providing ownership value.
- Ensure yield and rate programs are optimized through utilization of available corporate revenue support resources.
- Coach and develop general manager(s) in assigned region, in diagnosing, addressing and resolving hotel problems: and in analyzing local market activities to determine what competitive actions, if any, should be taken. Review changes in hotel management structures and/or headcount actions for Senior Management approval.
- Provide ongoing information and status reports to senior operations management on monthly evaluations of financial and operational performance against plan.
- Assist area development executives with new property marketing and financial analysis, due diligence and hotel positioning against the competitive set
- Provide support to internal stakeholders.
- Develop, manage and foster positive owner relationship and provide ongoing information and status reports.

**Key Skills & Experiences**

Education
- Bachelor’s degree in Hotel Administration or equivalent

Experience
- 10+ years or more of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.

Technical skills and Knowledge
- Must speak fluent English. Other languages preferred.
- Communication skills are utilized and a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving feedback, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, conferences, etc.
- May be required to work nights, weekends, and/or holidays.



  • UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Role Purpose** This role is responsible for the supporting the Directors of Commercial in region to manage the commercial activity for Mainstream & Premium brands in MEA, coordinating activities of all functions of sales, marketing, PR, Channels, distribution and relationship management. **Key Accountabilities** - Develop DOSMs & improve their...


  • UAE, United Arab Emirates Galderma Full time

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...


  • UAE, United Arab Emirates Galderma Full time

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...


  • UAE, United Arab Emirates WebBeds Full time

    The Administrative Assistant plays a major role in providing a high standard support to Head of Chains MEA and COO - MEA Product in terms of but not limited to administrative tasks and adhoc projects. **J**ob Title**:Administrative Assistant **Department**:Contracting **Location (primary)**:UAE **Key **Responsibilities**: - Provide a high standard...

  • Personal Assistant

    2 weeks ago


    UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Role Purpose** To provide a comprehensive and proactive secretarial and administrative support to the VP, and Head of Operations including smooth and efficient running of the office and dealing with all matters in a professional, efficient and timely manner. **Key Accountabilities** - Provision of full secretarial support including: diary management, all...


  • UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Key Accountabilities** 1.Oversee the Hotel Openings and D& E teams ensuring the right systems and processes are developed and implemented by the team to ensure the successful opening/conversions/renovations of hotels across IMEA. 2.Develop and oversee the processes to manage Owner Account relationships across the opening phase of the hotel lifecycle...


  • UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Role Purpose** Manage New Hotels Openings is based in Dubai will work together with the owning company as the project moves through the pre - opening process. This includes an orientation to the owning company on IHG ways of working, project kick-off meetings, development of the pre-opening budget and regular catchups to ensure the project is moving at...


  • UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Role Purpose** Successfully deliver on CMH capital projects and innovations within IMEA by influencing owners and successfully partnering across internal stakeholders. **Key Accountabilities** - Lead Managed Project leaders responsible for capital projects involving IHG Investment (often $20M per renovation and more than 100 SPT renovations with $30M+...


  • UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Role Purpose** This role is responsible for ensuring that hotels consulted with operate as effectively, efficiently and profitably as possible by aligning with the VP Operations, Field Operations and Functional Department teams’ distribution and relationship management through the utilization and embedding of common IHG tools, processes and...

  • Manager, Learning

    2 weeks ago


    UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Role Purpose** Oversee and deliver the Commercial and Revenue Systems training, consultancies, and initiatives to effectively support regional requirements, prioritise training requirements and delivery methods for commercial learning and development i.e., online, virtual instructor led, 1;1 or face to face delivery. Consistently deliver, maintain, and...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    We are seeking an experienced secondary school teacher with possibility of Faculty Head for an International IBDP/ Australian curriculum school located in Sharjah **_ About us_**: Partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah, Dr Sheikh Sultan bin Muhammad Al Qasimi and in collaboration with the...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    We are seeking an experienced secondary school teacher with possibility of Faculty Head for an International IBDP/ Australian curriculum school located in Sharjah **_ About us_**: Partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah, Dr Sheikh Sultan bin Muhammad Al Qasimi and in collaboration with the...


  • UAE, United Arab Emirates Hotel Indigo Full time

    Life’s too short for mediocre cups of coffee. We appreciate just how important it is to our guests that we get their favourite drink order just right. Every single time. So, we’re searching for a Head Barista with exceptional skills, experience, and a double shot of enthusiasm to do just that. **About Us** A little curiosity can take you anywhere. So,...


  • UAE, United Arab Emirates Tiffany & Co. Full time

    **Position Overview** We are searching for an outgoing and self-motivated team member to support our Tiffany & Co. Head Office Team as Accounts Payable Lead for our MEA cluster. Reporting to the Financial Controller, the Accounts Payable Team Lead will be responsible for overseeing the Accounts Payable function, ensuring accurate and adherence to internal...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    We are seeking an experienced secondary school teacher with possibility of Faculty Head for an International IBDP/ Australian curriculum school located in Sharjah **_ About us_**: Partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah, Dr Sheikh Sultan bin Muhammad Al Qasimi and in collaboration with the...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    We are seeking an experienced secondary school teacher with possibility of Faculty Head for an International IBDP/ Australian curriculum school located in Sharjah **_ About us_**: Partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah, Dr Sheikh Sultan bin Muhammad Al Qasimi and in collaboration with the...


  • UAE, United Arab Emirates Tiffany & Co. Full time

    **Position Overview**: The Administrative Assistant provides administrative and project support to the Vice Presidents and Head Office of MEA. This includes calendar management, travel planning, preparation of reports, correspondence, and presentation decks; and other administration activities to effectively support the successful performance of the...

  • Head Host/hostess

    4 weeks ago


    UAE, United Arab Emirates Crowne Plaza Hotels & Resorts Full time

    Do you see yourself as a Head Host/Hostess for Crowne Plaza® Dubai Festival City? There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly...


  • UAE, United Arab Emirates World Food Programme Full time

    **.**: **ABOUT WFP**: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world **achieve Zero Hunger** in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and...


  • UAE, United Arab Emirates InterContinental Hotels Group Full time

    **Role Purpose** Responsible for supporting hotels in enhancing revenue and market performance sharing in depth data analysis and recommending strategies to then execute. **Key Accountabilities** - Manage the revenue function across a portfolio of hotels, developing and managing short, medium, and long-term strategies for profitable revenue generation and...