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Head Host/hostess

4 months ago

UAE, United Arab Emirates Crowne Plaza Hotels & Resorts Full time

Do you see yourself as a Head Host/Hostess for Crowne Plaza® Dubai Festival City?

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

**A little taste of your day-to-day**
- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Ensure restaurant operating equipment is clean and in working order
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- Welcoming guests to the Restaurant, by using the Restaurant name
- Inquiring if they have a reservation and noting it in the reservation book if they do
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Being attentive to guest requests
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- Take telephone bookings and document in the Reservation book according to restaurant standards
- Train servers and runners as per SOP
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus
- Might assist with food and beverage service
- Maintain detailed knowledge of menu, including daily specials
- Ensure tables are cleared quietly and efficiently
- Carry food and beverage trays in a safe manner to minimize breakages
- Complete dockets accurately and clearly
- Maintain current information on all general activities of the hotel
- Task related administrational tasks

**What we need from you**
- Great communication skills
- Ability to work in a team and in different functions
- Warm and inviting personality
- Ability to think calmly under pressure
- Willingness to learn open-mindedly
- Passion of food and curiosity for something new
- Basic organisation skills in restaurant operation

**What you can expect from us**

We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.