Restaurant Supervisor

4 weeks ago


Dubai, United Arab Emirates Chinese Palace Restaurant Group Full time

**Position Summary**
The Restaurant Supervisor oversees the daily operations of the restaurant, ensuring excellent customer service, adherence to company standards, and smooth staff management. This role involves supervising the floor team, coordinating with the kitchen, and ensuring a positive dining experience for all guests.

**Key Responsibilities**

**1. Operational Management**:

- Oversee day-to-day operations to ensure efficiency and quality service.
- Coordinate with kitchen and service staff to ensure timely and accurate delivery of food orders.
- Monitor restaurant cleanliness and compliance with health and safety standards.
- Ensure proper opening and closing procedures are followed.

**2. Team Leadership**:

- Supervise, train, and mentor service staff to maintain high performance.
- Schedule shifts and manage staff allocation to meet operational needs.
- Resolve employee conflicts and provide constructive feedback to team members.
- Lead pre-shift briefings to communicate goals and updates.

**3. Customer Service**:

- Ensure all guests are greeted warmly and handled professionally.
- Address and resolve customer complaints or concerns promptly.
- Monitor dining areas to ensure guests receive an exceptional experience.
- Foster a welcoming and inclusive atmosphere.

**4. Inventory and Supplies**:

- Monitor stock levels of food, beverages, and other supplies.
- Coordinate with the kitchen and purchasing team to manage inventory.
- Report shortages or equipment issues to management.

**5. Financial Oversight**:

- Assist in tracking daily sales, cash handling, and preparing reports.
- Ensure proper handling of discounts, voids, and billing.
- Monitor staff productivity to control labor costs.

**6. Compliance and Policies**:

- Enforce company policies, standards, and operational procedures.
- Ensure adherence to food safety, hygiene, and sanitation guidelines.


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