Concierge - The First Collection

5 months ago

Dubai, United Arab Emirates The First Collection Full time

Overview:
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

**Job Description**:

- Generate direct office tours for TFG hotel investment and Aria vacation ownership.
- Promote and sell activities, tours, travel packages, beach access, and car rental to hotels guests.
- Selling Dubai lifestyle holidays packages.
- Serve as a representative for TFG, portraying a positive image of the company.
- Provide accurate information to hotels guests about TFG products and services.
- Offer TFG's in-house guests exclusive preferential care and ensuring their needs are met while assisting with any inquiries they may have.
- Assist hotel guests by providing information about local attractions, tours, and activities.
- Arrange and confirm bookings for tours, excursions, activities, beach access, and car rental ensuring guests receive necessary tickets or vouchers.
- Maintain in-depth knowledge of local attractions, landmarks, and cultural experiences to provide accurate information and suggestions to guests.
- Establish and maintain strong relationships with tour operators and excursion providers.
- Address and resolve guest concerns, questions, or issues related to tours, excursions, or any other service promptly and professionally.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
- Maintaining a positive and professional attitude in all customer interactions.

Desired Skill & Expertise:

- Should have excellent selling and promotional skills.
- Should be Bilinual English AND Arabic or French.
- Ability to meet & exceed sales targets.
- Strong customer service skills, understanding client’s needs and maintain strong relationships with clients.
- A genuine passion for creating exceptional guest experiences and a willingness to go the extra mile.
- Excellent presentation and negotiation skills.
- In-depth knowledge of Dubai must-see attractions and tours.
- Excellent computer skills and proficiency in Microsoft Office.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Excellent organizational skills.
- Exceptional communication, problem solving skills, negotiation skills.
- Able to work flexible working hours, including weekends and public holidays.

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