Concierge - The First Collection

4 months ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

**Job Description**:

- Daily report management
- Development of strategies for direct office tour
- Maximizing concierge revenue through excursions and tours direct sales
- Monthly production report on revenue generated via Concierge team
- Guiding Concierge team on proper procedures + guest handling
- Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests
- Managing logistics of the tours booked for guests
- Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized
- Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food & Beverage venues and offers (such as weekly special themed nights, menus, cuisine we offer at different restaurants etc)
- Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours
- Signing up clients for upcoming TFG Hotels loyalty program
- Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties

Desired Skill & Expertise:

- Hospitality or Tourism experience for a minimum of 2 years
- Preferably with front of the office or guest facing activities experience
- Knowledge of Dubai basic tours and attractions is a must

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