Residence Concierge

5 months ago


Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time


Benefits

Asa Residence Concierge at The Lana Residences managed by DorchesterCollection Dubai here are just some of the great benefits you willreceive:

  • CompetitiveSalary Package
  • World-class DevelopmentOpportunities
  • Complimentary stays withbreakfast included in our sister Dorchester Collection hotels. Stayup to twice a year at each hotel
  • 50% off atbars and restaurants within all of our Dorchester Collectionhotels
  • Duty Meal AllocationAllowance
  • MedicalInsurance
  • LifeInsurance
  • FlightAllowance
  • Housing and Transportation providedby the hotel
  • Other benefits include: Uniform,Annual Social Events

Whatyou'll do

You’ll love whatyou do and take pride in delighting our guests:

  • You will greatly contribute to theprocesses and activities that create and promote the DorchesterCollection culture, values and bring the Company Philosophy“We Care” to life ensuring our employees andguests receive nothing but the bestexperience.
  • You will create real connectionsand meaningful relationships by utilizing collective intelligencefrom all sources.
  • You will oversee the front ofhouse operation of the Residence Lobby.
  • Youwill greet residents, their family members and visitors as theyarrive/depart, make them feel at home and ensure our residentsreceive nothing but the best experience.
  • Youwill motivate, train, supervise, evaluate and counsel your team ofDoormen, Lobby and Wellness Hosts
  • You will plandaily, weekly, monthly, and quarterly assignments for the Doormenand Lobby and Wellness Hosts.
  • You will oversee,assist and support when necessary, all the Residents, theirfamilies and guests in the Lobby Lounge as well as on the Forecourtor on the Amenity level of The LanaResidences
  • You will maintain all writtencommunication between residents and The Lana Residences team in aprofessional and courteous manner.
  • Our valuesof Passion, Personality, Respect, Working Together and Creativityguide us each and every day. As a Residence Conciergeyou’ll have the opportunity to bring these to life andcontinue to create our legacy.
  • Communication iswhat keeps our departments running perfectly. Our Lobby Host mustcommunicate with other departments in order to ensure the alignmentremains.

The items sharedare the essence of a day in the life of Residence Concierge butwe’ll make sure you are provided with specifics on how wecare for our Residences.

What you'llbring

  • You’llbring your unique personality and passion to the role and theteam.
  • High empathy. Resilient. Guestcentricity. Confident. Well spoken. Manage multiple relationshipsand tasks. Spirit of generosity. Passionate for the brand. Problemsolver, quick on their feet. Curious and culturally aware.Proactively seek to connect. Goes above andbeyond.
  • Communication is what keeps ourdepartments running perfectly. Our Residence Concierge mustcommunicate with other departments in order to ensure the alignmentremains.
  • English is the primary language usedin our residences. You can comfortably communicate in thislanguage.
  • Previous experience as ResidenceConcierge / Guest Service Agent is preferred. High level of Englishand additional languages are anadvantage.

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