Customer Service Executive

2 weeks ago


Dubai, United Arab Emirates Vibrant Freight L.L.C Full time

We are a well known and reputable logistics and freight forwarding company looking for a dynamic Customer Service Executive.

**Responsibilities**:

- Securing booking confirmation from vendors.
- Maintaining SOP for customers.
- Following up on shipments with sales, customers, and vendors.
- Opening job cards with complete details.
- Process flow execution and monitoring.
- Customer liaison, feedback, and reporting.
- Service failure should be communicated to the salesperson and to the customer within the same day.
- CS will be the key contact and responsible for retention of the customer.
- Informing documents requirement / qualifying the documents / pre-alerts.
- Ensuring file and documents compliance.
- Raising dispute and follow up.
- Shipment tracking and updating.
- Periodical reporting.
- Dispute filing and follow up.
- Waiver and discounts follow up and closing.
- CS will ensure that the jobs are handled as per the set SOP
**Requirements**:

- Skills Minimum of 3-5 years of previous experience in a similar role.
- Should be versatile and committed professional with fair knowledge and experience of Freight Forwarding, and Shipping in UAE.
- Must possess excellent communication skills in English, both written & verbal. Must be computer savvy, and enjoy networking with agents to develop and maintain business relationships.
- Excellent interpersonal skills, workflow optimization and ability to learn from experience and pro-act in client servicing.

Additional Notes

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)


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