Warranty and Claim Admin
1 week ago
Receive and review warranty claims submitted by customers, dealers, or service providers.
- Verify warranty coverage and ensure claims meet eligibility criteria.
- Process claims accurately and efficiently using our internal systems and databases.
- Communicate with customers or dealers regarding claim status, additional information required, or claim denials.
- Maintain organized records of warranty claims, including supporting documentation and correspondence.
- Ensure all claim documentation complies with company policies and regulatory requirements.
- Generate reports on claim trends, turnaround times, and other relevant metrics as needed.
- Serve as a primary point of contact for customers regarding warranty-related inquiries.
- Provide timely and professional responses to customer questions or concerns regarding warranty coverage, claim status, and resolution processes.
- Coordinate with other departments, such as customer service or technical support, to address customer issues effectively.
- Liaise with vendors and suppliers to process warranty claims for defective parts or products.
- Follow up on pending claims with vendors to ensure timely resolution and reimbursement.
- Build and maintain positive relationships with vendors to facilitate smooth claim processing and resolution.
- Identify opportunities to streamline and improve warranty claim processes.
- Collaborate with cross-functional teams to implement process enhancements or system improvements.
- Stay updated on industry trends, regulations, and best practices related to warranty administration.
**Job Types**: Full-time, Permanent
**Salary**: From AED4,000.00 per month
Ability to Commute:
- Abu Dhabi (required)
Ability to Relocate:
- Abu Dhabi: Relocate before starting work (required)
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