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Pmc Warranty Claim Coordinator
1 week ago
Overview / Responsibilities:
Oversees and processes the warranty, commission and service requests from a technical and project management perspective. Responsibilities may include, researching and reviewing contract and technical information, resolving delays and concerns, working to secure resources and overseeing status and completion.
- Serves as the primary resource to receive, review and resolve warranty, commissioning and servicing requests from client/customer
- Oversees the processing of requests and serves as a liaison with operations, vendors, and partners on warranty claims and processing; assists with processing or providing information.
- Develops or recommends appropriate operating procedures, technical libraries, best practices, and materials to ensure operational efficiency and technical support resources for the field.
- Serves as a team member to oversee the problem or service resolution with warranty, manufacturing, commission, and services.
- Develops appropriate reports, summaries, and statistics to review operational status, improve services, and identify trends.
- Develops or recommends tracking methods for service needs, status, technical competencies, and other project management related requirements; implements and maintains as required.
- Develops or recommends standards, policies and procedures for operations; implements and monitors.
- Reviews technical, operational, and procedural information; interprets requirements and specifications for the field or management.
- Performs other duties and responsibilities as assigned.
Skills / Qualifications:
- Bachelor degree in Engineering or an equivalent
- Minimum 10 years in Engineering EPC project Contracts / Warranty Claims Operational Experience.
- Understating of warranty administration principles and practices, such as technical requirements, interpreting standards and clauses, and related information.
- Overseeing and updating processes, information libraries, and related reference material.
- Working within a team environment to provide and receive information, communication and direction.
- Displaying interpersonal skills to influence and motivate others and respond to changing environments and being flexible and resourceful.
- Developing or reviewing policies, procedures, or standards; implementing and maintaining compliance.
- Operating the Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills.
Company Overview:
Diversity Statement:
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
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