Client Service Manager

2 months ago


Dubai, United Arab Emirates Viya Outsourced Marketing Full time

Job Title: Client Servicing Manager

Key Responsibilities:
1. Onboarding new clients and developing strong working relationships to understand their needs, preferences, and objectives.

2. Generating comprehensive marketing reports for clients and senior management to evaluate campaign performance and identify areas for improvement.

3. Coaching and supporting team members to help them achieve company goals and enhance their skills and capabilities.

4. Maintaining detailed documentation and records of client interactions for training purposes and reference.

5. Providing expert advice to clients on products or services to maximize their ROI and achieve their business objectives.

6. Ensuring client retention by delivering timely and high-quality services that exceed expectations.

7. Crafting detailed design briefs and demonstrating a keen eye for creative design elements and video content.

8. Collaborating closely with internal teams and external partners to conceptualize and execute marketing campaigns aligned with brand objectives.

9. Ensuring consistency in branding and messaging across various marketing materials and channels.

10. Overseeing the production of visually appealing and engaging content, including graphics, videos, and other multimedia assets.

11. Analyzing market trends and consumer insights to inform strategic decision-making and campaign optimization efforts.

12. Maintain proper marketing calendar for each client respectively and ensure all deliverable are met on timely basis.

13. Developing design briefs and providing creative direction to ensure the delivery of high-quality designs and videos.

14. Managing a team of professionals to ensure smooth workflow and optimal performance.

15. Prior agency experience is essential, with a proven track record of dealing with multiple clients simultaneously.

Qualifications:

- Bachelor's degree in Marketing, Business, or a related field would be an added advantage.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in using communication tools and software.
- Ability to understand client requirements and translate them effectively to internal teams.
- Customer-centric attitude with a commitment to exceeding expectations.
- Creative problem-solving skills and a proactive approach to challenges.
- Ability to work independently and collaborate effectively within a team.

**Salary**: AED6,000.00 - AED7,000.00 per month

Ability to Commute:

- Dubai (preferred)

Ability to Relocate:

- Dubai: Relocate before starting work (preferred)



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