![Liquid](https://media.trabajo.org/img/noimg.jpg)
Client Services Manager
2 weeks ago
Liquid is the Middle East's first independent creative agency dedicated to shopper marketing and e-commerce. Our Omnicommerce approach puts the shopper at the center of a seamless experience regardless of sales channels. We employ proven shopper psychology strategies and behavioral insights to craft emotionally compelling creative content and propel sales flow across MENA and Europe. With over 100+ experts across 6 offices, Liquid gives brands an unfair retail advantage.
**Qualifications**
- Minimum of 5 years of experience in client servicing for advertising agencies is absolutely mandatory
- Client Services, Client Relations, and Communication skills
- Customer Satisfaction and Customer Service skills
- Excellent written and verbal communication skills in English. Knowledge of Arabic will be a plus.
- Strong organizational and leadership skills
- Experience in managing client budgets and delivering projects on time and within budget
- Experience working in shopper marketing and e-commerce is a plus.
**Role Description**
As a Client Servicing Account Manager, you'll be at the heart of our mission, driving extraordinary client satisfaction and taking brands to soaring heights. You'll be a vital conductor, harmonizing our clients' ambitions with our exceptional teams - both internal and external.
You will be the client’s key contact for the creation of e-commerce and shopper marketing creative content and will work closely with the internal creative team to create impactful creative solutions
- **Client Management**: Build authentic and enduring relationships with our esteemed global clients, understanding their goals, challenges, and dreams. Anticipate their needs and exceed expectations by delivering exceptional service that goes beyond the ordinary.
- **Strategic Brilliance**: Conceive compelling ecommerce and shopper marketing strategies that break barriers, win markets, and disrupt norms. Your creativity and analytical acumen will shape campaigns that drive real business impact.
- **Project Management**: Conduct the seamless orchestration of projects from conception to execution. Your project management prowess will ensure deadlines are met, resources are optimized, processes are followed and quality is never compromised.
- **Brand Guardian**:Embrace the responsibility of being the brand guardian, ensuring that our clients' brand identities are faithfully represented and amplified across all touch points. Be a brand/product knowledge champion about the brand's features/pricing/ benefits/competitive advantage)
- **Process-driven** - Ensure adherence to all pre-determined agency processes, creative briefing templates, contact reports and client status reports
- **Growth & Revenue**:
- Drive business growth and revenue via proactive initiatives
- **Category knowledge** - Understand the brand's competitive landscape, program assessments & marketplace trend news/reports
**Who you are**:
- Passionate team member who is a leader than a follower
- A highly analytical mindset. This role requires an in-depth understanding of how people shop online.
- Self-driven with high levels of patience looking for a career and not a job in advertising
- You have a meticulous eye for details and never let small details slip through the cracks.
- Extremely organized and process-driven. You can lean on your organization and time management skills to take on multiple projects at a time
- Passionate about working in a fast-paced, multicultural environment, juggling multiple roles
**Experience**:
- ad agency client servicing: 4 years (required)
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