Client Services Manager

2 months ago


Dubai, United Arab Emirates WarnerMedia Full time

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**The Job**

As Client Services Manager for CNN International Commercial, you will be responsible for helping to manage some of the businesses’ most high profile and complex clients based across the African region.

You will be working with our Advertising Sales teams’ largest clients across the African region and will be responsible for leading the day-to-day communications with the clients, its agency and stakeholder partners, and all relevant internal teams and departments, to ensure the successful delivery of campaigns executed across CNN platforms.

You will be responsible for coordinating multiple deliverables internally and will be part of the Global Client Servicing Team at CNNIC. Your main objective will be to deliver the best possible business outcomes for clients working with CNN.

**The Daily**
- Building strong, positive, proactive and collaborative working relationships, both internally across CNNIC and the Editorial Network, and with the client team and their relevant agency partners.
- Establishing and leading the internal campaign management processes;
- Lead the focus of the internal teams to ensure the business is delivering the requisite quality of work within the required timelines.
- Create and develop requisite work status trackers and reporting for the core campaign team (e.g. Create Brand Studio, Editorial, Ad Sales, Revenue Strategy, PR, Sales Operations, and Audiences & Data etc).
- Diarise and run regular check in meetings and calls (internally and with the client and its partners).
- Drafting and sending agendas for those meetings/calls, as well as circulating minutes and action points promptly afterwards.
- Ensuring prompt and timey approval for all content and production deliverables.
- Working with Sales, Revenue Strategy, Audiences & Data, Editorial Insights and any other required internal team to deliver the required client reporting.
- Working and liaising with the other CS team members around the world to create a new globally established best practice way of working
- Manage and lead the day to day client communications throughout the campaign planning and delivery phase;
- Delivering smart, proactive client communications - the CS Manager will work alongside Sales and become the day to day POC for all relevant client communications and interactions.
- This includes diarising regular check in client meetings/calls, drafting and sending agendas for those meetings/calls, and follow up with timely minutes and action points and deliverables.
- The CS Manager is also responsible for ensuring clients are adhering to agreed SOW and deliverables at the point of contract. This includes managing all production timelines and deliverables, and where applicable managing all approvals to ensure budgets and timelines are being met.
- Adding value beyond campaign delivery to a client’s experience of working with CNN, both to help and ensure incremental renewal discussions, but also to help Sales team to unearth and explore additional business opportunities outside traditional media budgets and scopes.

**The Must Haves**
- Solid experience in client services/client and account management.
- Excellent understanding of how clients are buying and executing media campaigns across the TV, digital and social media landscape.
- Experience and understanding of sponsored editorial and/or branded content campaigns, and how they’re executed across traditional and non-traditional media channels.
- Must be adept and comfortable at managing high profile and complex campaigns, with multiple internal and client stakeholders.
- Comfortable working directly with senior level clients and their agency leads.
- Comfortable leading internal and client facing stakeholder meetings and calls.
- Outstanding relationship management skills
- Culturally sensitive
- Highly motivated, proactive, dedicated and creative
- Experience in international media or publisher working across diverse advertiser sector

**Additional Information**
- Some travel may be required

**How We Get Things Done**

**The Legal Bits



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