Customer Service Executive
5 months ago
**Company Description**
Perfect is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At Perfect, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together
**KEY ACCOUNTABILITIES**:
**Generic Accountability**
- Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
- Ensure processing error free transactions in a timely manner.
- Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP
- Receive and process the customer requests within the predefined timelines.
- Generate leads/referrals from walk-in customers.
- Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
- Processing error free transactions in timely manner such as file quality, follow up,etc
- Customer needs to be served within the predefined average service time frame 20min
**Job Specific Accountabilities**
- Agree on assigned targets with the Branch manager / Assistant Manager.
- Engage with the customers who are waiting for their turn and treat the customers in professional manner
- Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per Perfect guidelines and defined SOP’s.
**Qualifications**
**QUALIFICATIONS & EXPERIENCE**:
**Minimum Qualification**
- Bachelor’s degree in Accounting or related discipline.
**Salary**: AED4,000.00 - AED5,000.00 per month
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate with an employer provided relocation package (preferred)
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