Activation Agent Level 3

3 weeks ago


UAE, United Arab Emirates du Full time

**Key Accountabilities**
- Ensure DSP device availability.
- Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
- Coordinate with customer on visit purpose and time slot.
- Verify documentation at customer’s premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
- Maintaining professional attire and etiquette when visiting & approaching the customer.
- Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
- Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
- Share the daily attended requests with status update to the respective POC or on the SharePoint.
- Act as a team player to support each other.

**Qualifications, experience and skills**

**Qualifications**:

- Minimum diploma in sales, marketing, business administration/relevant with minimum 6 months to 1 year customer service/sales work experience, preferably in telecommunications.

**Experience**:

- Minimum 1 to 3 year of experience in a customer service/selling or related role preferably in telecom industry; with minimum of 6 months to 1 year of selling experience
- Experience in the Telecommunications and biometric document verification is a plus

**Skills**
- Excellent command of English and Arabic languages (written/spoken)
- Good communication skills with understanding of B2B telco business
- Excellent knowledge of Microsoft Office tools
- Analytical thinking and open for transformation
- Project management skills



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