Technical Support Executive

2 weeks ago


Dubai, United Arab Emirates Three Layer Hospitality Full time

**Responsibilities**:

- Troubleshoot technical issues and provide solutions to customers
- Diagnose and resolve technical hardware and software problems
- Provide guidance to customers on how to use our products and services
- Document technical support interactions and solutions in a clear and concise manner
- Collaborate with other teams to identify and resolve complex technical issues
- Stay up-to-date with the latest technology trends and products

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology or a related field
- 2-3 years of experience in technical support
- Excellent communication and problem-solving skills
- Proficient in Microsoft Office Suite and basic networking concepts
- Familiarity with help desk software, such as Zendesk, Freshdesk, or Salesforce
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Willingness to work flexible hours and weekends, as needed
- Fluent in English, both spoken and written. Additional language skills are a plus.

**Salary**: AED1,821.20 - AED3,000.00 per month


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