Support Officer

22 hours ago


Dubai, United Arab Emirates UHRS Full time

Responsibilities:

- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.

Qualifications:

- Can effectively communicate with clients over phone, minimum 2-3 years in Quality Control and MIS reporting in local bank, preferably Telesales.
- Detailed understanding of bank products and services
- Arabic speaker preferred

**Job Types**: Full-time, Permanent

**Salary**: AED7,000.00 - AED8,000.00 per month

**Experience**:

- Banking Quality Control / Cross Verification: 2 years (required)

**Language**:

- Arabic (preferred)


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