Manager
2 months ago
**Responsibilities**:
**Operations Management**:Supervise daily operations, including opening and closing procedures.
Ensure efficient workflow and customer service.
Manage inventory, stock levels, and order supplies.
**Staff Management**:Recruit, train, and supervise staff.
Schedule shifts and manage employee performance.
Foster a positive and productive work environment.
**Customer Service**:Ensure excellent customer service and satisfaction.
Address customer feedback and resolve issues.
Train staff on customer interaction and service standards.
**Financial Management**:Monitor sales, expenses, and profit margins.
Implement cost-control measures.
Prepare and analyze financial reports.
**Menu and Product Development**:Plan and update the menu in collaboration with the team.
Source quality coffee beans and other products.
Introduce new offerings and promotions.
**Hygiene and Compliance**:Uphold hygiene standards and ensure compliance with health regulations.
Implement and enforce safety protocols.
Stay informed about industry trends and regulations.
**Marketing and Promotion**:Develop and execute marketing strategies to attract customers.
Utilize social media and other channels for promotion.
Collaborate with the marketing team or external agencies.
**Budgeting and Planning**:Set annual budgets and financial goals.
Plan for seasonal variations in customer traffic.
Identify opportunities for business growth.
**Skills and Qualities**:
**Leadership**:Ability to lead and inspire a team.
Decision-making and problem-solving skills.
**Communication**:Effective communication with staff and customers.
Interpersonal skills for building relationships.
**Organizational Skills**:Strong organizational and multitasking abilities.
Attention to detail in managing operations.
**Financial Acumen**:Understanding of budgeting, financial reporting, and cost control.
**Customer Focus**:Dedication to delivering exceptional customer experiences.
Responsiveness to customer needs and feedback.
**Flexibility**:Adaptability to handle various tasks and challenges.
Openness to industry trends and innovations.
Pay: AED4,500.00 - AED5,000.00 per month
Application Deadline: 05/01/2024
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