Call Center Representative
3 weeks ago
**Duties and Responsibilities**:
- Managing large amounts of inbound and outbound calls and messages in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives.
- Seize opportunities to upsell products.
- Keep records of all conversations in our call center database in a comprehensible way.
**Requirements and skills**:
- Proficient in speaking **Persian **and **English**.
- Preferrably **Female **with pleasing personality.
- Previous experience as sales and customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
**Work Location**:Trade Center 1, Dubai - UAE
**Salary**: AED2,000.00 - AED5,000.00 per month
**Language**:
- Parsi/Persian and English Fluently (required)
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