Guest Service Agent

6 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a ‘FIVE-Star’ Experience for our guests.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Extends a Warm ‘FIVE-Styled’ welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.
- Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.
- Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.
- Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.
- Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.
- Provides Guests with Comprehensive Information about FIVE’s room features, amenities, and local attractions of interest.
- Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.
- Adheres to FIVE’s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.
- Upholds the Confidentiality of Proprietary Information and always protects FIVE’s company’s assets.
- Fosters positive Relationships with all ‘FIVERs’, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.
- Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.
- Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.
- Fulfils any other reasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...

  • Guest Service Agent

    8 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    8 months ago

    Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

    Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates Grandeur Hotel Full time

    As a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. - Welcome guests upon their arrival and assign rooms - Perform all check-in and check-out tasks - Manage online and phone reservations - Provide information about hotel,...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates Mövenpick Hotel Jumeirah Village Triangle Full time

    **Guest Service Agent** First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Work with a diverse group of heartists - Be a part of Accor prestigious team - Start your career with...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Female Guest Service Agent

    3 months ago

    Dubai, United Arab Emirates ECOS Dubai Hotel, Al Furjan, Dubai Full time

    **Female Guest Service Agent** **Location**: ECOS Dubai Hotel, Al Furjan, Dubai **Position**: Guest Service Agent **About Us**: At ECOS Dubai Hotel, we are passionate about delivering exceptional guest experiences. Situated in the vibrant Al Furjan area, our hotel is dedicated to excellence in hospitality. We are currently seeking a motivated and...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates Stn advertising Full time

    **Job Title**: Guest Service Agent **Reports To**: Front Office Manager **Location**: DUBAI **Job Summary**: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring their stay is comfortable and memorable. This role includes handling check-ins and check-outs, responding to guest inquiries, and...

  • Guest Service Agent

    7 months ago

    Dubai, United Arab Emirates First Central Hotel Suites Full time

    Guest service agents-communicate with looking to make or cancel hotel reservation. - greet the guest upon arrival - assign them rooms - check in and check out - collect payment - issue keys Ability to Commute: - Dubai (required) Ability to Relocate: - Dubai: Relocate before starting work (required)

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates IBIS Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates EasyGo Holiday Homes Full time

    **ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates IBIS Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates ADAGIO Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates ADAGIO Full time

    Company Description **OUR COMMITMENT TO DIVERSITY & INCLUSION**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. **WHY WORK FOR ACCOR?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every...