Guest Service Agent

5 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a ‘FIVE-Star’ Experience for our guests.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Extends a Warm ‘FIVE-Styled’ welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.
- Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.
- Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.
- Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.
- Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.
- Provides Guests with Comprehensive Information about FIVE’s room features, amenities, and local attractions of interest.
- Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.
- Adheres to FIVE’s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.
- Upholds the Confidentiality of Proprietary Information and always protects FIVE’s company’s assets.
- Fosters positive Relationships with all ‘FIVERs’, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.
- Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.
- Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.
- Fulfils any other reasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE

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