Guest Service Agent

2 months ago


Dubai, United Arab Emirates AccorHotel Full time

**Company Description** Hotel Overview**:
Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
- Take initiative to add a personalized experience.
- Handle guest inquiries, requests, and complaints in a prompt and courteous manner.
- Coordinate with other departments to ensure guest needs are met, including housekeeping, maintenance, and concierge services.
- Process payments and maintain accurate records of guest transactions.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Adhere to all hotel policies and procedures, ensuring compliance with safety and security protocols

**Qualifications**
- Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
- Exceptional customer service and communication skills.
- Ability to multitask and remain calm under pressure.
- Experience Opera software is a plus.
- Multilingual abilities are a plus.

**Additional Information** Our team and working environment**:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?


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