Assistant Guest Experience Manager

5 months ago

Dubai, United Arab Emirates AccorHotel Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property.
- Focuses on guest satisfaction when identifying business improvement opportunities.
- Represent the guests’ voice within the hotel; centralize and analyze all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, Revision ).
- Encourage staff to invite guests to answer to the hotel guest satisfaction survey.
- Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as Comp Index.
- Manage responses to all guest feedback, as per AccorHotels’ recommendation.
- Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees).
- Performing root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation.
- Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist.
- Conduct monthly HOD meeting to communicate performance, support and follow up on action plans.
- Lead and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences.
- Champion the internal communication of Guest Experience related matters to all employees including performance, best practices implemented in other AccorHotels (CXC).
- Conducts Guest Experience Management induction for new Heartists.

**Qualifications**
- Bachelor's degree in hospitality management, business administration, or a related field
- Sufficient experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to present information to and train employees

**Additional Information**
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Guest Experience Manager

    2 months ago

    Dubai, United Arab Emirates Grand Hyatt Dubai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible for the smooth and efficient running of the Guest Relation function and the day-to-day operation...

  • Guest Experience Manager

    5 months ago

    Dubai, United Arab Emirates ZC Consultant Full time

    **Guest Experience Manager**: **_Job Description:_**: - The responsibilities of a Guest Experience Manager may include managing the guest services team, monitoring and responding to guest feedback, developing and implementing guest experience initiatives, coordinating with other departments to ensure a seamless guest experience, overseeing the reservations...

  • Guest Experience Manager

    7 months ago

    Dubai, United Arab Emirates Accor Full time

    Consistently offer professional,friendly and engaging service.Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed.Handle guestconcerns and react quickly, logging and notifying properareas.Conduct regularly scheduled departmentalmeeting.Manage the departmentalbudget.Balance operational, administrative...

  • Guest Experience Agent

    5 months ago

    Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

    As a Guest Experience Agent for a 4-star hotel, you will be dedicated to ensuring that each guest enjoys a memorable and personalized stay from the moment they arrive until the time they depart. Your primary focus will be on providing exceptional service and creating unforgettable experiences tailored to each guest's needs and preferences. We are seeking a...

  • Assistant Guest Service Manager

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    Assistant Guest Service Manager An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure...

  • Assistant Guest Relations Manager

    5 months ago

    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Title: Assistant Guest Relations Manager Location: Dubai, Jumeirah **Responsibilities**: - Assist in managing guest relations operations. - Train and supervise guest relations staff. - Handle guest inquiries, requests, and complaints. - Ensure seamless communication between departments. - Resolve escalated guest issues promptly and professionally. -...

  • Guest Experience Supervisor

    3 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24194821 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Guest Assistance

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Guest Assistance A Guest Assistance is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Guest Assistance, you will be responsible for transferring and storing guest luggage and responding...

  • Guest Experience Expert

    1 week ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24193054 **Job Category**Rooms & Guest Services Operations **Location**Aloft Dubai South, Al Maktoum International Airport, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    3 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24197379 **Job Category**Rooms & Guest Services Operations **Location**Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24179286 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai South, Al Maktoum International Airport, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24046472 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24184530 **Job Category**Rooms & Guest Services Operations **Location**Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates, 121515 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23125104 **Job Category** Rooms & Guest Services Operations **Location** Aloft Al Mina, Dubai, Sheikh Rashid Road & 37th Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23207558 **Job Category** Rooms & Guest Services Operations **Location** Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24021016 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23216368 **Job Category** Rooms & Guest Services Operations **Location** Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Supervisor

    2 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24166553 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Experience Supervisor

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24076517 **Job Category** Rooms & Guest Services Operations **Location** La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Experience Expert

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24088741 **Job Category** Rooms & Guest Services Operations **Location** Aloft Al Mina, Dubai, Sheikh Rashid Road & 37th Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...