Guest Experience Manager

3 weeks ago


Dubai, United Arab Emirates Accor Full time
  • Consistently offer professional,friendly and engaging service.
  • Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed.
  • Handle guestconcerns and react quickly, logging and notifying properareas.
  • Conduct regularly scheduled departmentalmeeting.
  • Manage the departmentalbudget.
  • Balance operational, administrative andColleague needs.
  • Assist guests regarding hotelfacilities in an informative and helpfulway.
  • Follow department policies, procedures andservice standards.
  • Follow all safetypolicies.
  • Other duties as assigned.

Qualifications

  • Previous leadership experience in asimilar role required
  • Previous PMS experiencerequired
  • Computer literate in Microsoft Windowapplications required
  • University/College degreein a related discipline an asset
  • Must possess aprofessional presentation
  • Strong interpersonaland problem solving abilities
  • Highlyresponsible & reliable
  • Ability to workwell under pressure in a fast pacedenvironment
  • Ability to work cohesively as partof a team
  • Ability to focus attention on guestneeds, remaining calm and courteous at alltimes


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