Derma Receptionist

1 day ago

Abu Dhabi, United Arab Emirates Central Clinic Full time

Key Responsibilities:

- **Greeting and Welcoming Patients**:

- Welcome patients with a warm and professional demeanor.
- Ensure patients feel comfortable and are informed of wait times.
- **Appointment Scheduling**:

- Manage patient appointment bookings and cancellations using the clinic’s scheduling system.
- Prioritize appointments based on urgency and doctor availability.
- **Managing Patient Information**:

- Collect personal details, medical histories, and insurance information from patients.
- Ensure that patient records are maintained with confidentiality and accuracy, complying with local privacy regulations.
- **Communication with Patients**:

- Inform patients of any necessary pre-treatment instructions or post-care guidelines.
- **Processing Payments and Insurance**:

- Handle payments and assist patients with billing inquiries.
- Verify insurance coverage and explain payment options, including co-pays and out-of-pocket expenses.
- Familiarity with insurance policies commonly used in the UAE, particularly for health coverage.
- **Maintaining a Clean and Organized Reception Area**:

- Ensure the reception and waiting areas are tidy and organized at all times.
- Provide assistance to patients in the waiting area, offering refreshments or reading materials as needed.
- **Coordination with Medical Staff**:

- Update medical staff on the arrival of patients and their relevant treatment details.
- Prepare patient records for dermatologists and assist with any requests from medical professionals.
- **Document Management**:

- Ensure that medical records, consent forms, and treatment plans are well-organized and updated.
- Handle administrative tasks like photocopying, filing, and ensuring that patient information is stored securely.
- **General Office Tasks**:

- Assist with the ordering of office supplies.
- Perform clerical tasks such as faxing, scanning, and data entry.
- ills and Qualifications:

- **Language Proficiency**:

- Fluency in **English** is essential, as it is the primary business language in the UAE.
- **Arabic** is also highly beneficial, as it helps in communicating with local patients.
- Knowledge of other languages (e.g., Hindi, Urdu, or Tagalog) is a plus, given the diverse expatriate community in Abu Dhabi.
- **Experience**:

- Prior experience in a medical or healthcare setting is often preferred, particularly in a dermatology clinic.
- Experience with office software, clinic management systems, and scheduling tools is important.
- **Customer Service Skills**:

- Exceptional interpersonal skills and a friendly, professional demeanor.
- Ability to handle inquiries and issues calmly and efficiently, maintaining a positive patient experience.
- **Cultural Sensitivity**:

- Understand and respect the local culture and customs.
- The ability to interact with patients from diverse backgrounds in a respectful and empathetic manner.
- **Multitasking Ability**:

- The ability to manage a high volume of phone calls, patient inquiries, and administrative tasks efficiently.
- **Confidentiality**:

- Strict adherence to confidentiality, ensuring patient data is protected in line with **UAE health privacy laws**.

Minimum 1 year experience in Derma Clinic is mandatory

Pay: AED2,500.00 - AED3,500.00 per month

**Experience**:

- receptionist: 1 year (required)

**Language**:

- Arabic (preferred)

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