Guest Services Officer
5 months ago
**Company Description**
Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.
**Job Description** The Position**
To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.
**KEY ROLES & RESPONSIBILITIES**
- Assist guests with all inquiries, both hotel and non-hotel related
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Concierge
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage incoming guest mail, messages, facsimiles and special deliveries
- Manage all transportation requests
- Manage outgoing guest mail, courier services and parcel postage as requested by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
- Conducts all of the above in accordance with the hotel’s policy, while adhering to Sofitel Behavioural Standards
**Qualifications** PERSONAL ATTRIBUTES**
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
**EXPERIENCE**
- Minimum two years ‘experience as a Concierge or in a related position
-
Guest Service Officer
1 month ago
Dubai, United Arab Emirates City Avenue Hotel Full time**Role Description** This is a full-time on-site role for a Guest Service Officer at City Avenue Hotel in Dubai. The Guest Service Officer will provide exceptional guest service, handle guest inquiries and concerns, manage reservations, perform receptionist duties, and ensure a positive experience for all guests. **Qualifications** - Guest Service and...
-
Guest Service Officer
5 months ago
Dubai, United Arab Emirates Ascott Full timeAbout Us When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries. Across a variety of...
-
Guest Services Officer
2 months ago
Dubai, United Arab Emirates Citadines Culture Village Dubai Full time1. Responsible for checking in and checking out of guests such as registering and assigning rooms to guests. 2. Issues room keys and escorts guests into rooms. 3. Keeps a record of room availability and guests' accounts. 4. Transmits and receives messages. 5. Ensures prompt and precise information and assistance is provided to tenants and guests on...
-
Guest Services Officer
5 months ago
Dubai, United Arab Emirates SOFITEL Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Services Officer
5 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary - Responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. - Have a thorough understanding and knowledge of all Rooms related services and products and the ability to upsell...
-
Guest Services Officer
2 weeks ago
Dubai, United Arab Emirates AccorHotel Full timeMAINDUTIES:Administration:Tobe a Heartist of the Front Office and of the hotel in and outsidethe work place.To always keep the working areaclean and well maintained.To use appropriatematerials equipments and supplies for the smooth run of the FrontOffice operations and to ask for requisitionsaccordingly.To properly use the telephoneetiquette as per Sofitel...
-
Guest Service Officer
7 months ago
Dubai, United Arab Emirates Grand Hyatt Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your guests. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. **Qualifications**: Diploma/ Degree in Hospitality or Tourism Management with relevant experience in a five star Hotel...
-
Guest Services Officer
5 months ago
Dubai, United Arab Emirates Grand Hyatt Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your guests. The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Communications Center within the Rooms Division. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality or Tourism...
-
Guest Service Officer for Conrad Dubai
6 months ago
Dubai, United Arab Emirates Hilton Full timeGuest Service Officer for Conrad Dubai A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide...
-
Guest Service Officer for Conrad Dubai
1 month ago
Dubai, United Arab Emirates Hilton Full timeGuest Service Officer for Conrad Dubai A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide...
-
Guest Service Officer for Conrad Dubai
7 months ago
Dubai, United Arab Emirates Hilton Full timeA Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Guest Service Officer
5 months ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Services Officer
1 week ago
Dubai, United Arab Emirates Citadines Culture Village Dubai Full time**Position Summary** The Guest Service Officer is responsible for checking in and checking out of guests at the Serviced Residence Property. He/She is expected to do whatever it takes to make the guest ‘feel at home’ and exceed their expectations. He/She is the main point of contact for the guests and coordinates the guest request with the other...
-
Guest Services Officer
2 weeks ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. 1. To provide courteous, professional, efficient and flexible service at all times, following Hyatt...
-
Guest Service Officer
7 months ago
Dubai, United Arab Emirates Hyatt Centric Jumeirah Dubai Full timeSummary - Answer hotel telephones courteously and efficiently following Hyatt Centric standards. - Meets and greets all guests and assists with registrations. - Ensures the strict control of room keys. - Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and...
-
Guest Services Officer
7 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division **Qualifications**: Diploma/qualification in Hospitality or Tourism Management
-
Guest Services Officer
5 months ago
Dubai, United Arab Emirates Hyatt Centric Jumeirah Dubai Full timeSummary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...
-
Guest Service Officer
6 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservations within the Rooms Division. **Qualifications**: Diploma/qualification in Hospitality or Tourism Management.
-
Guest Service Officer
3 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Creek Heights Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms and Residences Department. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality or Tourism...
-
Guest Service Officer
3 months ago
Dubai, United Arab Emirates Andaz Dubai The Palm Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Arabic/Russian/German/French Speaker is preferred **Qualifications**: Ideally with a relevant degree or diploma in...