Guest Services Officer

3 weeks ago


Dubai, United Arab Emirates Hyatt Regency Dubai Full time

Summary
- Responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
- Have a thorough understanding and knowledge of all Rooms related services and products and the ability to upsell alternatives.
- Provide courteous, professional, efficient and flexible service at all times, following Hyatt Regency Dubai & Galleria Standards of Performance.
- Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- Maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests' feedback to immediate supervisor.

**Qualifications**:
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.



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