IT Support Analyst

4 months ago


Dubai, United Arab Emirates Pinsent Masons Full time

**Job Title**:IT SUPPORT ANALYST

**Location**:DUBAI

**About the Business**:
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

**Purpose of the role**:
Pinsent Masons is a purpose-led law firm that prides itself in being a global success story that started off relatively small and over the last few decades have grown exponentially. With 25 offices worldwide, our success can be attributed to the 3,000+ staff that we have employed over the years, as well as the diversity of services we have provided to global sectors. These have included energy, infrastructure, financial services, real estate, advanced manufacturing and technology.

We pride ourselves on being an innovative and untypical law firm who put people at the heart of the business. This was reflected in our most recent accolades for ‘Best Law firm for Tech’ and 'Law firm of The Year'. We were also shortlisted ‘Most Innovative’, ‘Excellence in Diversity’, and ‘Employee Engagement’.

Underpinning the success of the Firm's expansion and success is an established Technology Department who ensure their staff are sufficiently supported and equipped to carry out their roles to an optimum using the latest technologies and software.

We currently have a vacancy for an IT Support Analyst in our Dubai office. Ideally, we are looking for a dynamic and enthusiastic individual with a passion for people, IT and problem solving who may be looking for a challenging 2nd line role. The role is typically office based.

You will be working with as an IT Support Analyst along with our Middle East IT Support Lead, supporting around 120 staff in our Dubai, Doha and Abu Dhabi offices. You will be responsible for ensuring the smooth running and maintenance of all IT related hardware and systems on a daily basis. This can range from configuring laptops and mobile phones to resolving system or software issues. The role will also facilitate involvement in a number of project rollouts including our latest Modern Workplace programme to bring transformational change across our business. This will implement modern technology to improve internal productivity, client working relationships and professional engagement using market leading digital tools and services.

We have a centralised IT Service Desk in the UK providing 24/7 support that all IT issues are to be logged with in the first instance. Calls will only be escalated to the local teams where they cannot be resolved over the telephone and a Technical Services team will also be available to assist with more complex issues or major incidents out of core hours.

We are looking for the following qualifications, skills and experience:

- Minimum 3 years experience working within an IT Support environment.
- Demonstrable knowledge of MS Office 365, MS Azure, Active Directory, Exchange.
- IT Degree or Qualification would be preferential.
- Track Record of providing wide range of IT support and training in a corporate environment.
- Minimum 3 years experience using MS Windows operating systems including MS Office suite to advanced level.
- Minimum 1 year's experience of supporting mobile phones and mobile device management systems.
- Demonstrate ability of working closely with team members across a number of geographic locations within a technical environment, both to obtain knowledge and to pass on accurate and factual information for escalation.
- Organised and methodical, with the ability to work to targets and goals.
- Proven experience in the provision of all levels of end-user training and the aptitude to relate and adapt a diversity of training methods to business processes and practices.

**What happens next?**

**Our strength lies in our differences.**

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.
- #LI-BOSD.


  • Business Analyst

    8 months ago


    Dubai, United Arab Emirates IT Corner Full time

    Company: IT-Corner Language: Arabic Fluency Job Description: We are seeking a highly skilled Business Analyst with expertise in IT and Digital Transformation to join our team. As a Business Analyst, you will play a pivotal role in driving our company's digital evolution by identifying opportunities for improvement, analyzing business processes, and...

  • Database Analyst

    6 months ago


    Dubai, United Arab Emirates IT Corner Full time

    **Database Analyst / Administrator (Remote Full-Time Job)** **Job Overview**: **Responsibilities**: - **Database Management**: Install, configure, and maintain databases including MySQL, Oracle, PostgreSQL, MongoDB, and MS SQL. - **Database Clustering**: Design, implement, and manage database clustering solutions to ensure high availability and...

  • Sales Support Analyst

    4 months ago


    Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

    Sales Support Analyst **Company**: Mercer **Description**: **Sales Support** **What can you expect?** As a Sales Support Analyst, you will be supporting the Commercial team across all aspects of the proposing process. This includes attending and logging in meetings, preparing and participating in presentations led by senior-level colleagues for varying...

  • Business Analyst

    2 months ago


    Dubai, United Arab Emirates Triac IT Solutions Full time

    **Job Title: Business Analyst - Product HCM** **Location: Dubai, DXB** **Department: Digital Products & Services, ERP and HCM** **Notice Period: Immediate to one month** **Experience: 7+Years** **Job Purpose**: We are seeking an experienced Oracle Fusion HCM Business Analyst to join our Application Technical Team. The role involves supporting,...


  • Dubai, United Arab Emirates Global Payments, Inc. Full time

    Technical Support Analyst Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence...


  • Dubai, United Arab Emirates Global Payments (Beamery) Full time

    **Description**: **Key Responsibilities**: - Provide customer service by adhering to the TMTX customer charter. - Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers,...

  • Business Analyst

    6 months ago


    Dubai, United Arab Emirates Iconic IT Full time

    We are seeking a skilled Business Analyst with a minimum of 5 years of proven experience, ideally within the banking or exchange house sectors. Pay: Up to AED9,500.00 per month


  • Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

    Sales Support Analyst **Company**: Mercer **Description**: **Sales Support** **What can you expect?** As a Sales Support Analyst, you will be supporting the Commercial team across all aspects of the proposing process. This includes attending and logging in meetings, preparing and participating in presentations led by senior-level colleagues for varying...

  • Business Analyst

    6 months ago


    Dubai, United Arab Emirates KPMV It Full time

    The _**Sr. ServiceNow Developer / ServiceNow Lead**_ will work as part of a team to assist in the development, configuration, and maintenance of the ServiceNow platform. They will collaborate with other developers and business analysts from internal and/or vendor side to understand business needs and translate them into ServiceNow solutions. They will ensure...

  • Cyber Security Analyst

    8 months ago


    Dubai, United Arab Emirates Zone IT Solutions Full time

    We is seeking a talented Cyber Security Analyst based in Dubai. As a Cyber Security Analyst, you will play a key role in ensuring the security and integrity of our organization's data and systems. **Requirements**: **Responsibilities**: - Monitor, detect, and respond to cyber threats and security incidents, - Conduct vulnerability assessments and...


  • Dubai, United Arab Emirates Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Support Analyst

    6 months ago


    Dubai, United Arab Emirates MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Support Analyst

    6 months ago


    Dubai, United Arab Emirates Oracle Full time

    Support Analyst-230003RY **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Oracle is the #1 global provider of business software. With a market-leading presence in over 175 countries, we may be a technology giant—but we operate with all the ingenuity of a start-up. That’s where...

  • Analyst-dialer Support

    6 months ago


    Dubai, United Arab Emirates GCH HR CONSULTANCY Full time

    **Job title**: **Analyst Dialer Support** **Responsibilities**: - Flash prescriptive reports from various platforms such as dialer, CRM and database - Monitor & Highlight business trends - Flashes reports on process and associate sales funnel **Skill set** - Strong understanding of Power BI, should have been working on the it for the last 2-3 years -...

  • Business Analyst

    8 months ago


    Dubai, United Arab Emirates Zone IT Solutions Full time

    We are looking for an Business Analyst for a large-scale project. This is a permanent role with a global IT service leader. **Requirements**: - Excellent interpersonal and communication skills - Knowledge and experience of analysis techniques, ideally of using a formal analysis methodology in the building of solutions. (Some knowledge of analyzing...


  • Dubai, United Arab Emirates Al Tayer Group Full time

    **Business Support Analyst - Beauty Buying** **About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also...


  • Dubai, United Arab Emirates Parsons Full time

    **IT Engineering Systems Support Analyst** **Dubai** Parsons is looking for an amazingly talented IT Engineering System Support Analyst to join our team! **What You'll Be Doing**: - Under direct supervision, undertakes regular technical support assignments to modify, upgrade, maintain or troubleshoot Engineering Systems (ES) software and hardware....

  • IT Support Analyst

    6 months ago


    Dubai, United Arab Emirates Marlin Selection Full time

    **Job Type**: - Perm **Sector**: - IT & Technology **Town/City**: - Dubai **County/State**: - Dubai **Salary/Rate**: - Competitive **Job ref**: - BH2687 *** Our client a well established Commodity Trading firm are looking for an IT Support Analyst for a full time permanent role in Dubai. **Job Summary**: To perform routine, Mid-level IT tasks...


  • Dubai, United Arab Emirates Logesys Data Technologies L.L.C Full time

    **Role: IS Service Desk Analyst / Support** **Location**: Dubai, UAE (onsite at client location) **General Responsibilities**: **EHS and Information protection**: - Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions. - Business related information and documents should be protected against misuse...


  • Dubai, United Arab Emirates VAM Systems Full time

    We are currently looking for Finacle Support Analyst for our UAE operations with the following terms & conditions. Skills & Experience: - Strong expertise in Finacle Core Customization encompassing both front end and back-end configurations. - Extensive knowledge of the Finacle Functional domain, including proficiency in areas such as Loans, Loan...