Head Receptionist

2 months ago


Al Barsha, United Arab Emirates Brighton College Dubai Full time

**Job Purpose**:
The Head Receptionist is responsible for overseeing the daily operations of the reception area in a school or college. This individual supervises a team of receptionists and ensures that all visitors, students, and staff are received in a friendly and professional manner. The Head Receptionist ensures that the reception area is well-organized, efficient, and welcoming to all visitors.

**Key Responsibilities**:
1. **Supervise Reception Staff**: The Head Receptionist is responsible for supervising reception staff and ensuring that they are well-trained and performing their duties in a professional and efficient manner.

2. **Oversee Daily Reception Operations**: The Head Receptionist is responsible for overseeing the daily operations of the reception area, including answering phone calls, greeting visitors, and responding to inquiries.

3. **Maintain Reception Area**: The Head Receptionist is responsible for maintaining a clean, organized, and welcoming reception area that is comfortable for visitors, students, and staff.

4. **Manage Scheduling**: The Head Receptionist is responsible for managing the scheduling of reception staff, ensuring that there is adequate coverage during all hours of operation.

5. **Coordinate with Other Departments**: The Head Receptionist coordinates with other departments to ensure that visitors, students, and staff receive the appropriate support and assistance.

6. **Handle Complaints and Concerns**: The Head Receptionist is responsible for handling complaints and concerns from visitors, students, and staff in a professional and timely manner.

7. **Maintain Records**:The Head Receptionist is responsible for maintaining accurate records of all visitors and ensuring that all necessary information is collected.

8. **Provide Administrative Support**: The Head Receptionist provides administrative support to other departments as needed, including scheduling appointments, coordinating meetings, and preparing reports.

9. **Manage Reception Budget**: The Head Receptionist manages the reception budget, ensuring that all expenses are properly documented and within budget constraints.

10. **Ensure Compliance with Policies and Procedures**: The Head Receptionist ensures that all reception staff comply with school/college policies and procedures, including security protocols and data protection regulations.

11. **Develop and Implement Reception Procedures**: The Head Receptionist develops and implements reception procedures to ensure that all visitors, students, and staff receive a high level of service.

**Provide Training and Development**: The Head Receptionist provides training and development opportunities to reception staff to ensure that they have the necessary skills and knowledge to perform their duties effectively.

**Salary**: AED5,000.00 - AED8,000.00 per month

Ability to commute/relocate:

- Al Barsha: Reliably commute or planning to relocate before starting work (required)

**Language**:

- english (required)

Application Deadline: 26/03/2023


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