Care Centre Agent

2 weeks ago


Dubai, United Arab Emirates Allianz Partners Full time

**Main Tasks**
- Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
- Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
- Answers inbound calls as well as assist customers/providers who have specific inquiries.
- Builds customer’s interest in the services and products offered by the company.
- Provides personalized customer service of the highest level.
- Updates the existing database with changes and the status of each existing/prospective customer/member.
- Documents details of telephone conversation and actions taken.
- Corresponds with Care Centre - Team Leader and Care Centre - Manager and keep an open channel of communication.
- Maintains records and close-loop each call by completing the clerical duties, as well as liaising with other departments.
- Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.

47105 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
- Romanian language full proficiency (speaking and writing)
- Bachelors Degree ; Medical background preferred.
- 2+years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

**Job Level**:

- Professional

**Location**:

- Dubai, AE**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- NEXTCARE Claims Management LLC

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 47105

**Position Cluster**:

- Non-Executive


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