Customer Service Administrative Assistant

2 months ago


Dubai, United Arab Emirates Epygen Labs FZ LLC Full time

**Job description**

1. **Customer Service**
- Order processing (making sure that all steps are fulfilled i.e. PO, accepted PI, LC copy, Production Request and finally Despatch)
- Production Scheduling (Issuing Production Request)* Coordinating with Laboratory for reports** Coordinating with Logistics providers** Coordinating with Banks for order-processing
- Coordinating with customers for order-related communication
- Invoicing and payment follow up

2. **Sales Support**
- Support Sales Team as per demand in terms of communication, documentation, sending quotations etc.
- Event coordination as per Sales Team requirements like Venue/Hotel bookings, promotional aids etc.
- ISO documentation related to the company's Sales Function - Collect and document: Order processing documents, customer feedback, Complaint handling, Recording Customer Visits if any
- Assisting in marketing activities such as arranging promotional items, registering for industry fair visits etc.
- Customer/Visitor hospitality - arranging meeting rooms, booking hotels, arranging visit visas for clients as per sales requirements with Director's approval

3. **Production Coordination**
- Making sure that Production Request is issued promptly so that the order execution is not delayed
- Maintaining clear communication with Production Department about logistic schedules whilst liaising with service providers
- Arranging samples for the Sales Team as per their requests

4**. QA Coordination**
- Preparing and maintaining Product Data Sheet / MSDS / Promotional materials / Compliance certificates

5. **Administrative Support**
- Managing office stationery supplies and coordinating with vendors for the most cost-efficient solutions
- Maintaining attendance system and forwarding month-end payroll reports
- Secretarial duties for Directors
- Manage office courier for documents and sample shipments
- Managing the main telephone switchboard

Qualifications Required
- Bachelor’s Degree
Working Experience
- Minimum 7 to 10 years’ experience overall, with good working knowledge of commercial logistics.

Salary & Benefits
- Health Insurance and Annual Air Ticket for self

**Seniority Level**

Executive

**Industry**
- Manufacturing / Biotechnology

**Employment Type**

Full-time

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

- Do you have experience handling logistics (booking sea shipments, liaising with logistics providers) or dealing with bank LCs?

**Education**:

- Bachelor's (required)

**Experience**:

- similar: 10 years (required)

Application Deadline: 26/11/2024


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