Sales Operations Manager

7 months ago


Dubai, United Arab Emirates BD Full time

**Job Description Summary**: The sales operations manager's role is To strengthen MDS MENAT operations capabilities, develop and optimize the supply chain and order management processes through accurate forecasting, inventory visibility, efficient distribution, and comprehensive performance analytics to support financial goals and operational efficiency.

**We are the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

The sales operations manager's role is To strengthen MDS MENAT operations capabilities, develop and optimize the supply chain and order management processes through accurate forecasting, inventory visibility, efficient distribution, and comprehensive performance analytics to support financial goals and operational efficiency.

**Main responsibilities will include**:
**Strategic**:

- Develop predictable operational forecasts based on country demand and supply.
- Improve forecast accuracy considering BO management, supply allocations, and demand to drive the financial outlook for the hub.
- Optimize the order management process (responsible for logistics and operations).
- Create E2E dashboard to highlight challenges and various steps with a clear execution plan to drive financial achievement.
- Key tender management to secure supply and avoid penalties.
- Inventory management: provide partners’ inventory visibility.

**Operational**:

- Distribution and channel management (reconcile market sales, in-market sales, and inventory levels).
- Improve and drive E2E order management: efficiency, forecast accuracy, track availability, ensure allocation, track vessel/shipment readiness to ultimately secure order delivery.
- Build and manage the supply chain forecast (demand planning); allocation of product; future order forecasting and allocation analysis as well as secondary sales analysis.

**Reporting & Analytics**:

- Support the sales team by providing recommendations and actions.
- Provide forecast performance analysis monthly to support functions.
- Develop and maintain a sustainable database that will help analyze performance and generate dashboards related to supply performance.

**Processes and SOPs**:

- Improve forecasting processes with all key stakeholders by drafting a monthly roadmap with actions and deadlines.
- Improve order management processes by drafting all requirements and durations associated for better execution for each hub market.

**About you**
- Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 5-7 years of experience in supply chain management, logistics, or operations.
- Skills in order fulfilment and management, demand and supply forecasting and inventory management.
- Strong analytical skills for performance analysis and experience in improving forecasting and order management processes.
- Project management and cross functional collaboration experience.
- Excellent organizational and project management abilities, with effective communication and collaboration skills.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: ARE Dubai - Middle East

**Additional Locations**: SAU Riyadh - Centria Office Building

**Work Shift**:


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