Customer Service Representative
7 months ago
Location : Abu Dhabi
**Job Purpose**
We are looking for a superb customer care representative to join our family and be a part of our growth. If you are a people’s person and sales driven, then this is the perfect opportunity for you.
**Key Accountabilities**
- Converting leads to loyal customers
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- To manage good customer interactions and relationships
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Completes registering / filing / archiving of customer service-related documentation.
- Identify the clients who show inclination towards the product but didn’t purchase it and follow up for these kind of customers for special deal and offering.
- Sales calls, Closed sales, Follow-up activities
**Experience**
- At least 1 - 3 years of relevant work experience
- Good MS Office (Excel / Word / PowerPoint)
- This role requires an individual who is fluent in written and spoken English
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Must work well under pressure and adhere to strict deadlines, be able to multitask.
- Must be able to work well in a team environment
- Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
- To be results-oriented and proactive - able to get things done and achieve targets
- Enthusiasm, and a willingness and drive to learn
- Passion to develop strong and sustainable customer relationships
**Salary**: AED4,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Nationality
- Gender
**Experience**:
- customer service: 2 years (required)
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