Service Development Executive

6 months ago

Dubai, United Arab Emirates Agile Consultants Full time

Services**Service Development Executive**:
**Location**:Dubai
- **Salary**:AED 10,700 - 12,500
- ***

**Job Code**: 202/001/231
- **Industry**: Automotive**Responsibilities**:
**Dealer Monthly Business Performance Monitor**:

- Monitor service intake and parts sales performance of dealers on a monthly basis.
- Analyze data and provide actionable insights to enhance revenue generation.

**Dealer Communication**:

- Conduct regular meetings with dealers to discuss service development activities.
- Provide guidance and support to improve service standards and operational efficiency.

**Customer Satisfaction Index (CSI) - PSFU Activity**:

- Monitor CSI process and collaborate with dealers to address areas of improvement.
- Implement corrective actions to enhance customer satisfaction.

**Dealer Standardization**:

- Identify areas of improvement in facility, organization, skills, SOPs, and operation of dealer service centers.
- Ensure standardization of service processes across the dealer network.

**Execution of Marketing Plans and Programs**:

- Implement short-term and long-term marketing plans to promote service offerings.
- Collaborate with marketing teams to execute digital marketing activities.

**Retention**:

- Conduct service campaign activities to improve customer loyalty and increase retention percentage.

**Analysis of Market UIO**:

- Analyze actual UIO (Unsatisfied Installation Occurrences) and monitor market trends.
- Provide insights to enhance service offerings based on market analysis.

**CRM Activities**:

- Analyze lost customer data, time lapse, and parts sales dealer-wise to improve customer engagement.
- Utilize CRM tools effectively to manage customer relationships.

**Service Contract Execution**:

- Execute service contracts in the Africa region and monitor monthly performance.
- Ensure adherence to contractual obligations and service standards.

**Expense Settlement and Accounting Records**:

- Maintain accurate accounting records and settle expenses in a timely manner.

**Competitor Benchmark Survey**:

- Conduct regular surveys of the market and competitor workshops.
- Study and develop best industry practices to stay ahead of competitors.

**Digital Service Marketing**:

- Execute digital marketing activities to enhance service visibility and customer engagement.

**Dealer Service Network Expansion**:

- Develop guidelines for expanding the dealer service network.
- Identify potential locations for new dealerships and evaluate ROI.

**Key Skills & Abilities**:

- Strong proficiency in monitoring dealer performance and revenue generation.
- Proven ability to develop and implement customer retention strategies.
- Excellent communication and negotiation skills for effective dealer communication.
- In-depth understanding of the Customer Satisfaction Index (CSI) process.
- Comprehensive knowledge of dealer service center operations and standardization.
- Experience in branch development and ROI analysis.
- Exceptional interpersonal skills to collaborate effectively with internal teams and external stakeholders.
- Ability to thrive in a fast-paced environment and work under pressure.
- Self-motivated and goal-oriented with a focus on achieving results.

**Job Requirements**:

- Minimum of **4 years of experience in a similar role** **within the automotive industry.**:

- Bachelor's degree in Automobile/Mechanical Engineering or a related field.
- ** Familiarity with dealership management systems (DMS) and customer relationship management (CRM) software.**:

- Ability to utilize data analysis tools for informed decision-making.
- Experience with online meeting platforms such as MS Teams for remote collaboration.
- ** Language: English and French (Mandate)**:

- Willingness and **ability to travel to different countries in Africa**.

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