Team Lead Content Operations
4 months ago
Team Lead Content Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
What’s On Your Plate?- Team Management
- Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines
- Conduct periodic team briefings to maintain performance standards or address any changes in process flow
- Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity- Process Optimization
- Develop SOPs to manage workload and adhere to SLAs
- Highlight key issues and areas of development to address with relevant internal stakeholders
- Enrich offline databases for ease of use and scalability- Vertical Migrations
- Lead Vertical Migrations depending on suitability and enhanced customer experience
- Create category trees and product listings based on research and experimentation
- Work closely with Account Managers to collect relevant data from Partners
- Monitor pre and post performance of migrated verticals and share insights- Key Account Revamp
- Collaborate with internal and external stakeholders to plan and execute Key Account re-categorization, assortment revamp and inventory accuracy
- Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics- Streamlining Local and Regional Initiatives and Campaigns
- Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring
- Organize training for new feature rollout and content product advancements
- Collate and share feedback on a regular basis to maintain content standards- Content Guidelines and Quality Check
- Ensuring guidelines and timelines are adhered for every campaign and project
- QC procedures to safeguard talabat and partner’s interest and minimize escalations
- Minimize content-related order cancellations through regular spot checks and long-term fixes- Opportunity Seeking
- Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners
- Curate local campaigns by identifying gaps in the trade calendar
What Did We Order?- Bachelor’s degree in any related field- 1 to 2 years of experience as a Team Leader- Strong Leadership Skills- Analytical and organized problem-solving abilities- Ability to meet deadlines and work under pressure- Ability to multitask, prioritize, and manage time efficiently.- Very good knowledge of Microsoft Excel, Word and PowerPoint- CMS system knowledge is a plus.
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