Quality Review and Audit Analyst

2 weeks ago

Dubai, United Arab Emirates The Cigna Group Full time

**Role Summary**:
As Quality Review and Audit Analyst within Payment Integrity FWA Team you will be directly supporting Cigna’s affordability commitment within Cigna International's business. This role is responsible for detecting and recovering FWA payments, creating solutions to prevent claims overpayment and future spend monitoring within a dedicated region. You will work closely with other PI team members, Network, Medical Economics, Data Analytics, Claims Operations, Clinical partners, Product and International Markets Special Investigation Unit (SIU). This role is based in Dubai.

**Responsibilities**:

- Investigate potential instances of fraud, waste or abuse (FWA) across all Cigna’s International Markets books of business (excluding IO) for claims incurred in a dedicated region.
- Seek recovery of FWA payments from claim submissions.
- Ensure PI savings are tracked and reported accurately.
- Create solutions and drive execution to prevent claims overpayment, unnecessary claim spend, and ensure timeliness and accuracy of PI claims review process.
- Negotiation with providers contracted by Cigna or out-of-Network providers.
- Perform data-mining to reveal FWA trends and patterns.
- Collaborate with the Special Investigation Unit on Fraud cases.
- Partner with Cigna TPAs on FWA investigations.
- Partner with Payment Integrity teams in other locations to share FWA claiming schemes.
- Partner with Data Analytics team in building future FWA triggers automation.
- Provide investigation reports to internal and external stakeholders.

**Skills and Requirements**:
You should enjoy working in a team of high performers, who hold each other accountable to perform to their very best.

Experience of investigation strongly desired.

Minimum of 2 years of health insurance or health care provider experience.

Knowledge of Globalcare, Actisure and/or Diamond essential.

Knowledge of claims coding, regulatory rules and medical policy.

Medical/ paramedical qualification is a definite plus.

Critical mind-set with ability to identify cost containment opportunities.

Experience with data analytics

Demonstrated strong organization skills.

Strong attention to detail.

Ability to quickly learn new and complex tasks and concepts.

Excellent verbal and written communication skills.

Ability to balance multiple priorities at once and deliver on tight timelines.

Flexibility to work with global teams and varying time zones effectively.

Confidence to deal with internal stakeholders and ability to work with a cross functional team.

Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines.

Fluency in foreign languages in addition to fluent English is a strong plus.

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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