Call Center Agent

6 months ago


Dubai, United Arab Emirates Yamanote Atelier Restaurant Full time

We are looking for energetic and self-motivated Call Center Agent professionals who can join in our Call center team.

**Job Description**:
1. Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.

2. Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.

3. Process customer orders and assign to the relevant outlets.

4. Coordinate with outlets for timely orders to ensure to send products on time to customers.

5. Follow up with customers to ensure that they receive food & beverages as per the standards & expectations & report any concerns to supervisor as required.

6. Identify any order delays or other relevant complaints and report to the supervisor.

8. Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

9. De-escalate situations involving dissatisfied customers, offering assistance and support as per the company standards.

10. Handle complaints / negative comments to the supervisor immediately.

11. Manage and update customer database with the status of each customer.

12. Assist in preparing following reports,
- Revenue report (Consolidate & Outlet Wise)
- Customer database report
- Customer feedback & satisfaction report
- Report on geographical location of customers
- Product mix report
- Report of number of orders through different channels
- Delivery duration report

**Experience**:

- Call Center in Restaurant: 3 years (required)


  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates DermaMax Medical Center Full time

    We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates DermaMax Medical Center Full time

    We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

  • Call Center Agent

    3 weeks ago


    Dubai, United Arab Emirates al qudra medical center Full time

    We are medical center located in Shaikh zayed road opposite of dubai museum. Looking for Arabic female call center agent to work with us with salary and commission. Duty timing : 11 am to 8 pm. Pay: AED2,000.00 - AED3,000.00 per month Application Question(s): - do you have previous experience in medical call center ? - Do you have your own visa...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates Zia Medical Center Full time

    **Requirements**: - High school diploma or equivalent - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Responsibilities**: -...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates First Priority Medical Center Full time

    Urgently required: Call Center Agent / Supervisor with extraordinary communication skills for lead conversion with two years of call center experience preferred. Proficiency in English is a must, Arabic will be an added advantage. **Salary**: AED2,500.00 - AED4,500.00 per month Application Question(s): - Visa type: **Experience**: - Customer service /...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates Ejadah Asset Management Group Full time

    Urgent requirement for Call center agent position. Must have 2 - 3 years' experience in call center in UAE **Salary**: AED 4000 - AED 5000 Location: Dubai, UAE Pay: AED4,000.00 - AED5,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required) **Experience**: - Call center agent: 2...

  • Call Center Agent

    3 months ago


    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Opening: Call Center Agent Position: Call Center Agent Location: Dubai **Salary**: 2000 AED + Commissions Visa Requirement: Must have your own visa Experience: At least 1 year in call center or customer service **Responsibilities**: Handle inbound and outbound calls. Provide excellent customer support. Qualifications: Strong communication skills,...

  • Call Center Agents

    6 months ago


    Dubai, United Arab Emirates Aesthetic Clinic Dubai UAE Full time

    We are looking for Call Center Agents to join our Aesthetic Clinic: Must be Arabic. With experience as a Call Center Agent but freshers are welcome to apply. Priorities will be given to those with own visa (sponsor/student/family) Maximum salary for the position is 3,000 AED

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates CHARISMA GROUP Full time

    Job Title: Female Call Center Agent (Arabic Speaker) Position Overview: Seeking a Call Center Agent to provide exceptional customer service and assist with appointments and inquiries. **Responsibilities**: Answer calls and schedule appointments. Provide information on medical services. Assist with billing and insurance inquiries. Maintain accurate...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates Ejadah Asset Management Group Full time

    Urgent requirement for Call Center agent position. Must have 3 - 5 years of relevant experience in UAE. Location: Dubai, UAE **Salary**: AED4,000.00 - AED5,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required) **Experience**: - Call Center Agent: 3 years (required)

  • Call Center Agents

    6 months ago


    Dubai, United Arab Emirates Aesthetic Clinic Dubai UAE Full time

    We are looking for Call Center Agents to join our Aesthetic Clinic: Must be Arabic. With experience as a Call Center Agent but freshers are welcome to apply. Priorities will be given to those with own visa (sponsor/student/family) Maximum salary for the position is 3,000 AED **Salary**: AED2,500.00 - AED3,000.00 per month Ability to commute/relocate: -...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates Group of Cosmetology and Dental Clinics Full time

    We are hiring Call center agent for our Aesthetic team *Qualification : Bachelor's in any field - Salary - 3000 AED - Experience : 1-2 year experinece as a call center agent *Freshers can also apply *Must be Arabic *Must have student visa/ own visa **Job Types**: Full-time, Permanent Application Question(s): - Do you have Own visa/Student visa?

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates EVS Full time

    Join **EVS UAE**, a prominent name in the automotive industry, committed to providing unparalleled customer service experiences in Dubai. **Position Overview**: We're seeking motivated individuals to join our EVS Automotive Call Center team in Dubai. As a Call Center Agent, you'll be instrumental in delivering exceptional service to our valued...


  • Dubai, United Arab Emirates GSM Medical Center LLC Full time

    Position: Outbound Call Center Agent Company: GSM Medical Center **Responsibilities**: - Maintain a positive and professional attitude while interacting with clients. - Achieve and exceed set targets and goals. **Salary**: AED 3000 plus incentives Location: Dubai, Al Rigga Algerian Mall, Office 435 **Salary**: AED3,000.00 per month Ability to...


  • Dubai, United Arab Emirates GSM Medical Center LLC Full time

    Position: Outbound Call Center Agent Company: GSM Medical Center **Responsibilities**: **Maintain a positive and professional attitude while interacting with clients.** **Achieve and exceed set targets and goals.** **Salary**: AED 3000 plus incentives Location: Dubai, Al Rigga Algerian Mall, Office 435 **Salary**: AED3,000.00 per month Ability to...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates S.S PROPERTIES Full time

    **Job Description: Call Center Agent - Real Estate Market (Dubai)** **Position Overview**:We are seeking a motivated and customer-focused Call Center Agent to join our dynamic real estate team in Dubai. As a Call Center Agent, you will play a pivotal role in representing our agency and providing exceptional customer service to clients interested in buying,...

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates Let’s eat Full time

    An energetic call center agent who has experience in the F&B sector. Who is able to handle inquieries and customer issues over the phone. Call center experience is required. Pay: AED2,500.00 - AED3,000.00 per month

  • Call Center Agent

    6 months ago


    Dubai, United Arab Emirates Let’s eat Full time

    An energetic call center agent who has experience in the F&B sector. Who is able to handle inquieries and customer issues over the phone. Call center experience is required. **Salary**: AED2,500.00 - AED3,000.00 per month

  • Call Center Agent

    1 week ago


    Dubai, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Call Center Agent **Role: Call Center Agent** **Location: Abu Dhabi** **ROLE PURPOSE**: - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. - This position is for UAE Nationals only. **These are the main responsibilities of this role**: - Handle inbound & outbound calls according...

  • Call Center Agent

    3 months ago


    Dubai, United Arab Emirates Silascis clinics Full time

    We are looking for an call center agent, who met the following criteria - Arabic speaking is must - Previous experience is customer services / call center - Able to work under pressure **Job Types**: Full-time, Permanent Pay: AED3,000.00 - AED3,500.00 per month