Short-term Rental Assistant

4 months ago


Dubai, United Arab Emirates Short Term Rentals Agency Full time

As a Short-Term Rental Assistant, you will be crucial in supporting the Short-Term Rental Manager to ensure the smooth operation and management of our short-term rental properties. Your role will involve handling various operational tasks, guest interactions, and property management activities, while also working closely with property owners to maintain and enhance their experience.

**Key Responsibilities**:
**Operational Support**:

- Assist the Short-Term Rental Manager in overseeing the day-to-day operations of short-term rental properties, including check-ins, check-outs, and maintenance.
- Manage and coordinate cleaning and maintenance staff to ensure properties meet high standards of cleanliness and functionality.
- Respond to guest inquiries, issues, and complaints promptly and professionally to ensure a high level of guest satisfaction.

**Guest Experience**:

- Maintain communication with clients throughout their booking, stay, and departure, providing assistance and ensuring a seamless experience.
- Implement and monitor quality assurance measures to uphold property standards and enhance guest experience.

**Property Management**:

- Help manage rental pricing and inventory to maximize revenue and occupancy rates.
- Maintain accurate records of rental activities, revenue, and expenses.
- Assist with market research to analyze trends and identify growth opportunities.

**Owner Relations**:

- Develop and maintain positive working relationships with property owners, ensuring their expectations are met and exceeded.
- Communicate regularly with property owners to provide updates on property performance, guest feedback, and any issues or improvements.
- Assist in onboarding new property owners and integrating their properties into the management system.

**Staff and Contractor Coordination**:

- Assist in overseeing and managing staff and contractors, including cleaners and maintenance personnel.
- Help develop and implement operational policies and procedures to ensure effective property management.

**Administrative Duties**:

- Use Property Management Systems (PMS) to support property management tasks.
- Ensure accurate and timely reporting of rental activities, revenue, and expenses to both management and property owners.

**Qualifications and Requirements**:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- At least 2 years of experience in short-term rentals.
- Strong organizational, communication, and interpersonal skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Experience with property management software such as Airbnb or VRBO.
- Knowledge of local laws and regulations related to short-term rentals.
- Flexibility to work various hours, including weekends and holidays.
- Valid driving license a plus.

**Job Type**: Full-time
**Salary**: From AED5,000.00 per month

**Experience**:

- Short-term rental: 2 years (required)

**License/Certification**:

- Driving license (a plus)

**Application Deadline**: 15/09/2024
**Expected Start Date**: 07/10/2024

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 - AED5,000.00 per month

Application Deadline: 15/09/2024



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