Customer Service Executive

2 weeks ago


Dubai, United Arab Emirates Malabar Institute of Medical Sciences Full time

**Customer Service
- Help in Registration form and Insurance form completion process
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Ensure patients are informed if a clinician is running late or called out
- Ensure hygiene standards are maintained
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.

**Appointment Handling and Scheduling
- Book appointments over phone as well as through walk ins
- Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
- Schedule appointment requested through websites and SMS
- Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
- Determine the financial status of patients and their eligibility for health services
- Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
- Confirm all appointments for the following day over telephone on a daily basis

**Insurance
- Check with Insurance Coordinator for cases requiring approvals
- Coordinate with Symphony for insurance related matters
- Check with Insurance Coordinator the status of the Insurance card produced by the patient
- Check with the Insurance coordinator about the packages covered

**Records & Data Management
- Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
- Maintain medical records and report when required
- Make spreadsheets, manage data and create documents on computers using desktop publishing programs
- Cross verify and file all lab reports in the absence of the MRD
- Enter all lab reports file numbers clinician wise

**Job interactions
- Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc
- Works closely with external stakeholders to handle queries and feedback

**Minimum Experience
- 0 - 2 Years

**Specific / Relevant Experience
- Experience in Handling Customers/ Patients in similar role

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.

**Medcare Hospitals and Medical Centres (Medcare), **the premium healthcare division of Aster DM Healthcare, is one of the pioneering healthcare providers in the region.

With a focus on delivering a patient-centric journey as well as encouraging clinical excellence and state-of-the-art care, Medcare operates three multi-specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has three specialty centres and 12 multi-specialty centres in key locations across Dubai and Sharjah.

With a team of 350+ qualified healthcare professionals, Medcare promotes and supports the highest standards in preventive, curative and rehabilitative healthcare.


  • Customer Service Agent

    2 months ago


    Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...


  • Dubai, United Arab Emirates Felicia Technical Service Full time

    Female Customer Service required for a Facilities Maintenance Company 2-3 Years of Experience in the same Industry Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Shall be able to Confirm, coordinate and execute the jobs Knowledge of accounts will be a Plus **Benefits**: Commission on Leads 30 Days Paid...


  • Dubai, United Arab Emirates NCRiAscentia Service LLC Full time

    Own Visa Will be preferred. 1. Follow calling procedures while initiating outbound calling 2. Contact consignees by following assigned calling scripts. 3. update shipments delivery status on Client platform firstly and proper disposition on Given software as per listed dispositions to match the call results on call log 4. Ensure calling procedures as per...

  • Customer Service

    4 weeks ago


    Dubai, United Arab Emirates SMART SERVICE STATION Full time

    A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...

  • Customer Service

    7 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...

  • Sales Executive

    7 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    **Attractive Commission Structure Available** We are looking for a well-spoken **Telesales / Customer Service Representative with Own Visa (Only Female)** to be responsible for sales over the telephone. The telesales Executive’s responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...


  • Dubai, United Arab Emirates Saif Belhasa Holding L L C Full time

    We are looking for a qualified Customer Executive who will offer excellent customer service support. The Customer Support Representative will ensure that a standardized level of service is maintained for all customers. **Responsibilities**: - Giving complete information to all walk in customers & telephonic inquiries regarding our procedures & services -...


  • Dubai, United Arab Emirates Insaty Full time

    We are currently seeking a dynamic and customer-focused Customer Service Executive to join our team. As a Customer Service Executive, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. **Responsibilities**: - Handle customer complaints and resolve issues promptly and...


  • Dubai, United Arab Emirates Hi Sandy Property & Leasing Management Full time

    We are looking for **Customer Service Executive** for Our Company: Company Name : Hi Sandy Property & Leasing Management Position Name : Customer Service Executive Work Location : Dubai No. of working days: 6/week Perks : Accommodation + Transportation Other all benefits as per UAE Labor Law Salary : Starting from 3000+ **Experience**: 2 years work...


  • Dubai, United Arab Emirates BLS International Services Full time

    We have an Immediate Job Opening for the position of **Customer Service Executive **in our organization. **Designation: Customer Service Executive** **Job description** - Communicating and guiding applicants in a polite and helpful manner. - Responsible for data entry without errors. - Constantly updating self on product knowledge. - Guiding applicants on...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer service and company policies. -...


  • Dubai, United Arab Emirates INTEGRATED FREIGHT & LOGISTICS LLC Full time

    The Customer Service Executive executes jobs in an accurate, systematic, efficient and timely manner. The person coordinates with all teams, and/or agencies concerned with shipping. **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent **Experience**: - customer service: 2 years (preferred)


  • Dubai, United Arab Emirates INTEGRATED FREIGHT & LOGISTICS LLC Full time

    The Customer Service Executive executes jobs in an accurate, systematic, efficient and timely manner. The person coordinates with all teams, and/or agencies concerned with shipping. **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent **Experience**: - customer service in uae: 1 year (preferred)

  • Sales Executive

    7 months ago


    Dubai, United Arab Emirates Middle East Executive Full time

    The Role A very large and well-known food service company based in UAE is looking for a dynamic Sales Executive to join their team and drive business growth in the assigned territories and market channels. The primary objective of this role is to generate new business, maintain existing client relationships, and increase sales revenue. Responsibilities: -...


  • Dubai, United Arab Emirates WD Group Full time

    We are currently looking for Customer Service Executive in Dubai. Job Responsibilities: - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Knowing our products inside and out so that you can answer questions. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. -...


  • Dubai, United Arab Emirates Majid Al Futtaim Full time

    **ROLE DESCRIPTION** **_Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job._** **_Title: - ** **_Job Category:_** UAE Customer Service...