Assistant Reservations Manager

7 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Assistant Reservations Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A minimum of 2 years of experience in a Luxury Hotel is preferred.
- Previous experience as a Reservation Supervisor in a Luxury Hotel environment is mandatory.
- Personifies FIVE’s Boundary-Breaking standard in every interaction, for a Sensational experience.
- Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
- Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
- Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily.
- Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE’s Industry-Leading service.
- Supervises the Reservations Team, ensuring fellow ‘FIVERs’ are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing.
- Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services.
- Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation.
- Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.
- Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE’s stunning facilities, events, and upsell opportunities.
- Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests' expectations.
- Demonstrates In-Depth knowledge and understanding of FIVE’s operating systems, including but not limited to Opera PMS and Genesys.
- Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded.
- Builds and maintains Effective Working Relationships while promoting FIVE’s culture and values, contributing to the vibrant 'Vibe at FIVE.'
- Collaborates with other Departments to ensure a Cohesive Guest experience.
- Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse.
- Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.
- Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation.
- Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, dai

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