Housekeeping Desk Coordinator

2 weeks ago


Abu Dhabi, United Arab Emirates Sheraton Abu Dhabi Hotel & Resort Full time

**PRIMARY OBJECTIVE OF POSITION**:
Coordinate all aspects of housekeeping office operations.

**TASKS, DUTIES AND RESPONSIBILITIES**
- Will open the department.
- Reviews log book from previous shift for any special requests and special instructions.
- Is responsible for key control, issues and receives.
- Answers the telephone in an courteous and efficient manner as per the hotel standard phrases and records all messages and requests in the log book
- Run reports on all Housekeeping status.
- Dispatches information received to appropriate people.
- Updates the system with current room status.
- Feeds in relevant data into the computer.
- Ensures that all guest complaints and requests are promptly and efficiently dealt with by way of communication and delegation
- Maintains all attendance records
- Maintains records for all special cleaning tasks
- Maintains all housekeeping files
- Maintains records of guest loan items
- Reports all repair and maintenance deficiencies (engineering / maintenance system)
- Inputs all inventories information and assets
- Coordinates the movements of the contractors within the hotel
- Assists in filing and updating all training records.
- Adheres to hygiene standards.
- Ensures that he/she is familiar with the policies and procedures relating to fire emergencies, evacuation, safety and first aid
- Follows environmental issues
- Follows any further instructions as directed by the Housekeeping Manager

**GENERAL**

Regular attendance in conformity with the standards, which may be established by Mariott Hotels from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry and report deadlines, employees may be required to work varying schedules to meet the business needs of the hotel and report deadlines. This may include weekends and holidays.

**HEALTH AND SAFETY**
- Follow working at height procedure where applicable.
- Follow chemical safety while handling the chemical and other hazardous materials
- Follow waste management procedures while disposing waste
- Follow manual handling procedures while lifting/ carrying heavy items
- Wear all applicable personal protective equipment in relates to the work.
- Report any unsafe acts or unsafe conditions to the supervisor.
- Aware of company incident reporting and emergency management procedure.
- Adherence to hotel OSH Policy.
- Attend all OSH related trainings when nominated.

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Have you worked in the same capacity for at least 1 year in the hospitality sector?

Application Deadline: 30/04/2023



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