Client Representative

3 weeks ago


Dubai, United Arab Emirates Arvea Nature UAE Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative in the FrontOffice.

As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.

This position requires excellent communication skills, problem-solving abilities, and a passion for providing a positive customer experience.

**Key Responsibilities**:
**1. Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- Assist customers in resolving issues, addressing concerns, and providing solutions.

**2. Order Processing**:

- Helps with customer orders and exchanges efficiently and accurately.
- Shows customers the available products and explains the usage of the products to ensure customer satisfaction.

**3. Problem Resolution**:

- Investigate and resolve customer complaints and issues promptly.
- Escalate complex problems to the appropriate department for further assistance.

**4. Product Knowledge**:

- Stay informed about product features, specifications, and updates.
- Educate customers about product usage.

**5. Documentation**:

- Maintain detailed and accurate records of customer interactions and inquiries.
- Compile reports on customer feedback and common issues for continuous improvement.

**Experience and Qualifications**:
**1. Educational Background**:

- High school diploma or equivalent. A bachelor's degree in a relevant field is a plus.

**2. Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to convey complex information in a clear and understandable manner.

**3. Customer Service Experience**:

- Prior experience in a customer service or front office role is preferred.
- Demonstrated ability to handle challenging customer situations with professionalism.

**4. Problem-Solving Skills**:

- Strong analytical and problem-solving skills.
- Ability to think on your feet and provide effective solutions.

**5. Computer Proficiency**:
**6. Adaptability**:

- Ability to adapt to a fast-paced and dynamic work environment.
- Willingness to learn and grow within the role.

**7. Team Player**:

- Collaborative mindset with the ability to work effectively in a team environment.
- Willingness to assist colleagues and contribute to the overall success of the team.

**8. Proficiency in both English and Arabic Languages is a must.**

Application Deadline: 17/02/2024

**Experience**:

- Customer Service or Relevent: 1 year (required)

**Language**:

- English and Arabic (required)

Ability to Commute:

- Dubai (required)

Application Deadline: 21/02/2024



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