Client Representative

1 week ago


Dubai, Dubai, United Arab Emirates Arvea Nature UAE Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative in the FrontOffice.


As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.

This position requires excellent communication skills, problem-solving abilities, and a passion for providing a positive customer experience.

Key Responsibilities:

1.

Customer Interaction:


  • Provide accurate information about products, services, and company policies.
  • Assist customers in resolving issues, addressing concerns, and providing solutions.

2.

Order Processing:


  • Helps with customer orders and exchanges efficiently and accurately.
  • Shows customers the available products and explains the usage of the products to ensure customer satisfaction.

3.

Problem Resolution:


  • Investigate and resolve customer complaints and issues promptly.
  • Escalate complex problems to the appropriate department for further assistance.

4.

Product Knowledge:


  • Stay informed about product features, specifications, and updates.
  • Educate customers about product usage.

5.

Documentation:


  • Maintain detailed and accurate records of customer interactions and inquiries.
  • Compile reports on customer feedback and common issues for continuous improvement.

Experience and Qualifications:

1.

Educational Background:


  • High school diploma or equivalent. A bachelor's degree in a relevant field is a plus.

2.

Communication Skills:


  • Excellent verbal and written communication skills.
  • Ability to convey complex information in a clear and understandable manner.

3.

Customer Service Experience:


  • Prior experience in a customer service or front office role is preferred.
  • Demonstrated ability to handle challenging customer situations with professionalism.

4.

Problem-Solving Skills:


  • Strong analytical and problemsolving skills.
  • Ability to think on your feet and provide effective solutions.

5.

Computer Proficiency:


6.

Adaptability:


  • Ability to adapt to a fastpaced and dynamic work environment.
  • Willingness to learn and grow within the role.

7.

Team Player:


  • Collaborative mindset with the ability to work effectively in a team environment.
  • Willingness to assist colleagues and contribute to the overall success of the team.

8. Proficiency in both English and Arabic Languages is a must.
Application Deadline: 17/02/2024

Experience:

  • Customer Service or Relevent: 1 year (required)

Language:

  • English and Arabic (required)

Ability to Commute:

  • Dubai (required)
Application Deadline: 21/02/2024

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