Client Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative in the FrontOffice.
As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction.
Key Responsibilities:
1.
Customer Interaction:
- Provide accurate information about products, services, and company policies.
- Assist customers in resolving issues, addressing concerns, and providing solutions.
2.
Order Processing:
- Helps with customer orders and exchanges efficiently and accurately.
- Shows customers the available products and explains the usage of the products to ensure customer satisfaction.
3.
Problem Resolution:
- Investigate and resolve customer complaints and issues promptly.
- Escalate complex problems to the appropriate department for further assistance.
4.
Product Knowledge:
- Stay informed about product features, specifications, and updates.
- Educate customers about product usage.
5.
Documentation:
- Maintain detailed and accurate records of customer interactions and inquiries.
- Compile reports on customer feedback and common issues for continuous improvement.
Experience and Qualifications:
1.
Educational Background:
- High school diploma or equivalent. A bachelor's degree in a relevant field is a plus.
2.
Communication Skills:
- Excellent verbal and written communication skills.
- Ability to convey complex information in a clear and understandable manner.
3.
Customer Service Experience:
- Prior experience in a customer service or front office role is preferred.
- Demonstrated ability to handle challenging customer situations with professionalism.
4.
Problem-Solving Skills:
- Strong analytical and problemsolving skills.
- Ability to think on your feet and provide effective solutions.
5.
Computer Proficiency:
6.
Adaptability:
- Ability to adapt to a fastpaced and dynamic work environment.
- Willingness to learn and grow within the role.
7.
Team Player:
- Collaborative mindset with the ability to work effectively in a team environment.
- Willingness to assist colleagues and contribute to the overall success of the team.
8. Proficiency in both English and Arabic Languages is a must.
Application Deadline: 17/02/2024
Experience:
- Customer Service or Relevent: 1 year (required)
Language:
- English and Arabic (required)
Ability to Commute:
- Dubai (required)
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