Call Center Agent

6 days ago


Sharjah, United Arab Emirates Sharjah National Travel & Tourist Agency Full time

The Job Holder will be the first point of contact to callers/supplier, offer prompt and courteous service, and provide the quality service, giving cost effective travel solutions at a healthy yield to the department contributing to the overall objective of the company.
- Confidently Attend to all Call promptly and transfer the call to the relevant staff/ department.
- De-escalate situation involving dissatisfied customer/client, offering patient assistance and support
- Tactfully construct fares that are competitive and hence attractive to the client but also generates margin for the company
- Issue all kinds of tickets with assistance of senior ticketing agents and supervisors and be able to offer all the travel related products
- Proactively provide assistance to Line Manager and colleagues in all departmental business matters whenever called upon.
- Handle upset customer with courtesy and understanding
- Maintain the service standards and the operational procedures & CRM List.
- Responsible and fully aware of the terms and conditions of the Service/Licensee/Franchise Agreements between Fronds Investments (or its subsidiaries) with the parties involved.
- Any other reasonable duties / responsibilities that may be assigned by the Line Manager from time to time.
- Comply with all the Company’s Policies, Manuals and Procedures

Pay: AED5,000.00 - AED7,000.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- Sales: 3 years (required)
- Travel and Tourism: 2 years (required)



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