Guest Service Agent

6 months ago


Dubai, United Arab Emirates Mövenpick Jumeirah Beach Full time

Company Description

Hotel Overview:
Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

**Job Description**:
What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Take initiative to add a personalized experience.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Check and convey message to guests.

**Qualifications**:
Your experience and skills include:

- Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
- Fluency in English both written and verbal communication skills.
- Additional language is advantage.
- Experience Opera software is a plus.
- Energy and enthusiasm with an eye for detail.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?


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