Help Desk Agent
5 months ago
Help Desk Agent
**Role**:Help Desk Agent
**Location**: Sharjah - Al Juraina Branch
**Role Purpose**:
To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.
**Key Accountabilities of the role**
These are the main responsibilities of this role
**RESPONSIBILITIES**:
1- Maintaining a high level of service attitude towards customers.
2- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
3- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
4- General administrative work which may include preparation of memos, customer letters, filing etc.,
5- Delivery of cheque books and ATM cards to customers
6- Handling and delivering captured card issues on account of customers
7- Delivery of covered cards to customers
8- Delivery of returned cheques to customers
9- Perform any other responsibilities entrusted by Branch management from time to time.
**Specialist Skills / Technical Knowledge Required for this role**:
- knowledge of ADIB's Retail & institutional Banking products & services
- knowledge of ADIB's Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer Skills
Job ID 300002245130247
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