Cluster Revenue Manager

7 months ago

Dubai, United Arab Emirates Oscar Star Facilities Management Services LLC Full time

Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations
- Daily pick-up analysis, strategy adjustments and reporting
- Perform competitive benchmark studies and follow market trends
- Create and maintain a 13 month rolling demand calendar
- Create and develop pricing strategies in conjunction with the individuality of each hotel
- Provide weekly dynamic forecast of expected results, variances and budget comparisons
- Manage and oversee strategy for all 3rd party distribution
- Responsible for assessing, analysing and pricing group business strategies
- Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies
- Ensure all related systems are configured correctly, validated and working to full capacity
- Oversee and audit the standards and operations of the reservations department
- Ensure web site booking process is maintained up-to-date and functional
- Ensure hotel personnel is fully competent in the use of all systems
- Work in liaison with hotel sales and reservations departments as a team
- Regularly check the input and the quality of data (segmentation, denials tracking, etc ) points
- Conduct quarterly property performance review and develop strategic and tactical action
- Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
- Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc )
- Reduce the cost of distribution by finding new less expensive means of delivering business
- Prepare outline for and support the annual revenue budget process
- Inspire Hotel’s HODs to further embed a revenue management culture
- Advice and coach the client in other operational areas
- Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas
- Any other reasonable requests made by management

**Personality**
- Business Development DNA and commercial minded
- Strong sense of need for achievement of goals and success
- Sound ability and knowledge to develop standards of operations and strategic processes
- Good analytical and numeric skills for fast data crunching
- Ability to work under own initiative in a highly pressured environment
- Good listening skills and the ability to anticipate business needs
- Able to develop relationships with 3rd parties and the hotel teams
- Capacity to read situation, understand environments and respond accordingly
- Capable of prioritizing between revenue generating actions and time consuming tasks with low yield impact
- Ability to work across all levels and functions of Xotels client portfolio under own initiative in a highly pressured environment
- Well developed interpersonal, adaptive influencing and supervisory management skills
- Willingness to travel and ability to interact professionally with other cultures
- Mentality of client service and taking responsibility beyond direct duties
- High level of motivation, determination and commitment

**Experience & Qualifications**
- +5 years of hands-on Hotel Revenue Management experience
- A strong command of both written and spoken English is required; additional languages an asset
- Bachelors or Masters Degree in Hotel Management, Tourism or Economic Studies
- Highly computer literate with a high level command of Excel
- Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets

Application Question(s):

- Are you available in Dubai and willing to join immediately ?

**Experience**:

- 5 years exp in similar position in Dubai Hotel Industry (required)

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