Manager

2 weeks ago


Abu Dhabi, United Arab Emirates MILESTONES COFFEE Full time

We are seeking a passionate Restaurant Manager for our Coffee shop/restaurant in Abu Dhabi.
- **Applicant must be in ABU DHABI with a valid UAE driving license**_
- **SALARY TO BE DISCUSSED UPON INTERVIEW**_

**To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow**:

- **Minimum 5 years of F&B leadership experience as a Coffee/Restaurant Manager in UAE**:

- **Extensive knowledge and experienced in handling 20+ branches in UAE**:

- Proven customer service experience as a manager - Extensive food and beverage (F&B) knowledge
- Strong leadership, motivational and people skills.
- Previous experience in successful high volume / quality standalone F&B concepts.
- Excellent interpersonal skills and grooming standards.
- Proven track record in successfully launching promotions / new concepts.
- Excellent / Creative Menu and Beverage List Development Abilities.
- Strong Knowledge of Implementing Brand Standards.
- Creativity and innovation in food and beverage concepts and operations.
- Demonstrable achievements in improving guest satisfaction and profitability.
- Good problem solving and follow up ability.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
- Valid UAE driving license
- Fluent in English
- Can speak Arabic is a plus

**Responsibilities**:

- Restaurant Managers make sure day-to-day operations run smoothly and efficiently.
- Their goal is to provide customers with a pleasant experience that lives up to brand standards while also protecting profitability.
- As a Restaurant Manager, the main purpose of the role is to be fully accountable for the operations of the restaurant while planning, organizing, and leading all processes of restaurant operations to ensure the delivery of a quality food and beverage experience and achieve highest guest satisfaction.
- Manage the shop service to consistently meet high standards
- Manage 20-30 branches
- Monitor service and food and beverage standards in the outlet ensuring compliance, quality and consistency while addressing under performance as necessary.
- Plan and lead the special/innovative on brand/concept promotions, offers and activities that generate additional revenue and interest.
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service.
- Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
- Ensure team members maximize all sales opportunities.
- Ensure team members consistently maintain brand standards and high levels of customer service
- Actively engage with guests to obtain feedback and measure satisfaction, address areas of concern as required.
- Ensure appropriate communication processes are established.
- Accurately manage all transactions during service.
- Manage team Member schedules, stock, and wastage levels.

**GENERAL MANAGEMENT & ADMINISTRATION**
- Reporting directly to the General Manager / Director of the company
- coordinating and optimizing front
- and back-of-house Coffee & restaurant operations
- controlling operational costs and promoting efficiency
- weekly, monthly and annual financial reporting
- taking reservations
- troubleshooting
- greeting and advising customers
- delivering F&B service to satisfy customer expectations
- fostering positive customer relations
- dealing with customer inquiries and complaints
- Human resources
- recruiting, training and supervising staff
- managing the staff rotation
- conducting performance appraisals and setting targets
- optimizing workflow and productivity

**Salary**: From AED4,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- GENERAL RESTAURANT MANAGER: 5 years (required)

**Language**:

- FLUENT IN ENGLISH (preferred)

License/Certification:

- UAE DRIVING LICENSE (preferred)



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