Customer Service Representative

5 months ago


Dubai, United Arab Emirates Fixperts Contracting LLC Full time

Job Responsibilities:

- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Identifying, escalating priority issues and reporting to the high-level management.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Promote SALES
- Other duties as assigned.

Customer Service Representative - Qualifications / Skills:

- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)



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