Customer Service Representative
6 months ago
**Responsibilities**:
- Resolve customer issues and complaints with empathy and efficiency.
- Provide detailed information about our services and assist clients with their needs.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure client satisfaction and timely issue resolution.
- Follow up with clients to ensure their issues are fully resolved and they are satisfied with our services.
- Identify and escalate priority issues to the appropriate departments.
- Stay updated on company services, policies, and procedures to provide accurate information to clients.
**Requirements**:
- High school diploma or equivalent.
- Proven experience as a customer service representative or in a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office suite and CRM software.
- Strong problem-solving abilities and attention to detail.
- Friendly and patient demeanor with a customer-focused attitude.
**Job Type**:Full Time**Job Location**:Dubai
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