Lead Digital Consultant

2 weeks ago

Dubai, United Arab Emirates Caterpillar Full time

**Career Area**:Digital**:
**Lead Digital Consultant - Retail Mobile App**

**Who is Caterpillar? What do we do?**

Caterpillar is a world leader in construction and mining equipment—creating innovative, cutting-edge products and services that help our customers build the world around us. With that level of impact comes the platform to care for the world, we work in. That’s why we lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

**What will Caterpillar do for you?**

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance and the growth opportunities you expect with a Fortune 100 company. You power our success and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

**Job Opportunity**:
Caterpillar Cat Digital Division is looking towards the future and expanding its services sales through the eCommerce channel. We have an exciting opportunity for a **Lead Digital Consultant to join the eCommerce Global Dealer Standards team. **The eCommerce Global Dealer Standards team provides expertise and thought leadership to the enterprise by establishing and achieving eCommerce global standards for our distributors, driving an improved and consistent eCommerce customer experience.

**Job Responsibilities and Duties**:

- Lead global deployment execution of Cat Central app, a part of Caterpillar’s world class eCommerce solutions with our enterprise, industry, and Dealer partners.
- Assist appropriate business units and Dealers to identify gaps and issues requiring careful analysis and coordinate efforts to provide solutions.
- Collaborate to understand country requirements for Cat Central deployment, document business requirements, and obtain development commitments. Mitigate deployment risks and appropriately address issues.
- Identifies and documents gaps, providing business requirements back into the Cat Digital Product Management organisation. Manages backlog of requirements and drives prioritization to initiate product enhancements based on country requirements.
- Interact and gain experience with Cat Central and other digital solutions/capabilities to advance digital acumen. Interact extensively with appropriate digital team members, capability owners, enterprise partners and Dealers to understand the appropriate capabilities, integration points and deployment status and drive deployment of eCommerce capabilities, focusing on delivering customer and business value.
- Works with appropriate business unit, industry group and Dealer contacts to drive digital execution within the framework of enterprise tools, processes, and strategies.
- Drives proper collaboration, coordination, training, communication and alignment among related areas, projects, and strategies within the team and with internal and Dealer partners.
- Drives and builds digital awareness through communication and identity programs in global regions and multiple business units, industry groups and Dealers.
- Drives efforts related to future-focused assessment of global and industry impact related to digital programs and deployments and helps provide direction.
- Tracks and monitors progress, typically via metrics reporting.
- Other job duties assigned as needed.

**Skills and Experience**:
Basic Requirements:

- A bachelor’s level degree, preferably in eCommerce, digital marketing, technical marketing, or communications or equivalent experience is required.
- Strong business acumen with a self-directed approach to work
- Ability to demonstrate digital capabilities and e-Commerce competency
- Excellent interpersonal and communication skills, both written and verbal. This position requires strong skills working with people from different backgrounds and cultures, internally and externally, and the ability to influence and resolve differences and issues
- Stakeholder management
- Process management
- Previous experience working for Caterpillar or a Cat dealer
- Digital development experience (product ownership, business analysis, agile/scrum) is desired
- Project and program management, including communication and change management planning

Additional information:

- Flexible working hours will be required to support the global nature of role. Some travel is required (up to 15% of working time)

**NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.**

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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